Job description
As a Review Response Specialist, you will manage client responses to online reviews across platforms. You'll craft thoughtful replies that address concerns and showcase brand values.
We're looking for someone with excellent communication and empathy. You'll turn negative experiences into positive outcomes.
Responsibilities
- Respond to reviews across platforms
- Escalate serious issues appropriately
- Track and report on review trends
- Develop response templates
- Train clients on review best practices
Must Have
- 2 years customer service experience
- Excellent written communication
- Strong empathy and patience
- Familiarity with review platforms
- Quick problem-solving skills
Nice to Have
- Multi-language capabilities
- Healthcare or legal industry experience
- CRM experience
- Social media management
- Conflict resolution training
What's great in the job?
- Turn customers into advocates
- See direct impact on ratings
- Develop valuable communication skills
- Work across industries
- Supportive team
- Flexible hours
Our Company
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What We Offer
Each employee has a chance to see the impact of their work. You can make a real contribution to the success of our clients and our company.
We believe in work-life balance, continuous learning, and celebrating our wins together.
Perks
- Competitive salary
- Flexible work options
Growth
- Training & development
- Career advancement
Team Culture
- Collaborative environment
- Regular team events
Remote Friendly
- Work from anywhere
- Flexible scheduling