Billing Coordinator, AllPayer | Remote | NantHealth

About NantHealth

Are you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care. NantHealth's products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-provider collaboration solutions increase operational efficiency, unlock savings, and enhance communications. Our treatment plan validation capabilities help payers better manage costs for oncology and autoimmune conditions. We're seeking innovative thinkers who love doing meaningful work. If you're looking to bring your skills and expertise to a growing technology company, it's time for you to join us!

To ensure we can provide the best in healthcare tech, we focus on building the best team. Through holding true to our core values -- clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach -- we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish.

NantHealth is seeking a part-time Billing Coordinator to support the AllPayer line of business. The individual in this role will be trained on and responsible for managing current workflows that enable and support subscribers. This position will play a key role in handling existing manual processes, allowing the broader team to focus on growth and expansion initiatives, while also gaining valuable knowledge of the AllPayer platform and NantHealth operations.

This is a remote position, requiring availability for at least 10 hours per week.

Responsibilities

Account & Billing Support

• Monitor and manage the billing inbox, ensuring timely follow-up on all inquiries
• Follow up on cancellation requests and process accordingly
• Assist users requesting invoices
• Support users with updating payment information
• Manage involuntary cancellations due to payment issues
• Proactively contact users to update payment details and maintain active service

Account Management

• Ensure NaviNet permissions and services are appropriately deactivated when required
• Reinstate user accounts and restore NaviNet permissions/services as needed
• Manage and follow up on voluntary cancellations
• Engage with users to gather feedback for voluntary cancellations
• Support win-back to retain and re-engage users

Growth & Retention (Future Responsibilities)

• Identify and execute upselling opportunities
• Engage legacy subscription users to transition to updated packages
• Review Basic and Premium tier customers to identify opportunities for upgrade to higher subscription levels
• Perform other related duties as assigned

Education & Experience Requirements

• Bachelors degree in a related field, actively pursuing completion of a bachelor's degree, or equivalent combination of education and work experience.

Required Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office applications, including Word, Excel, and Teams, as well as related platforms such as Salesforce and similar systems.

Hourly Rate and Status

This is a part-time hourly, non-exempt position, $22.00 / hour.

Benefits

We value each of our employee's total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.

Additional notable benefits include:

• Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
• Growth and Development opportunities
• 401(k), including a 3% company match
• Paid Holidays
• Paid Parental Leave, including a flexible return-to-work program
• Employee Assistance Program
• Discounts on popular cell phone plan providers
• Life & Disability Insurance
• Travel Assistance
• Education Assistance Program
• And much more!

Equal Opportunity Employer

NantHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.