Engagement Manager

Are you ready to own a portfolio of high-impact customer engagements?

At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

We are seeking a detail-oriented, customer-focused Engagement Manager to lead multiple customer projects and managed services engagements, ensuring consistent value realization and strong customer outcomes. This role balances execution, communication, financial accountability, and relationship management to drive successful project delivery and long-term customer partnership.

As the primary point of contact for customers, you will manage day-to-day engagement execution, coordinate across technical and internal teams, proactively address risks and dependencies, and ensure projects are delivered on time, within scope, and aligned to quality expectations.

Performance Objectives -- What You Will Accomplish

First 30 Days: Getting Grounded

• Develop a strong understanding of Naviant's methodology, customer engagement approach, and project management processes.
• Build relationships with customers, technical resources, operations, sales, and other internal stakeholders.
• Learn active projects, engagement workflows, project documentation standards, and reporting expectations.
• Become familiar with CRM, project management, and work management platforms used to support project execution and financial tracking.
• Establish credibility through strong organization, responsiveness, communication, and attention to detail.

Within 60 Days: Taking Ownership

• Begin independently managing multiple customer projects and/or managed services engagements.
• Develop and maintain detailed project plans including scope, timelines, milestones, dependencies, and status reporting.
• Monitor budgets, utilization, project financials, and overall engagement health across assigned work.
• Proactively identify project risks, dependencies, and issues while driving timely resolution and escalation.
• Facilitate productive customer and internal meetings and partner closely with technical teams to ensure quality standards and successful delivery outcomes.
• Manage customer expectations through clear, organized, and consistent communication.
• Support renewal, expansion, and follow-on opportunities through strong customer partnership and consultative engagement.

At 90 Days and Beyond: Driving Impact

• Actively support managed services engagements and consistently deliver projects on time, within scope and budget, and aligned to customer expectations and quality standards.
• Serve as a trusted advisor and primary point of contact across multiple customer engagements.
• Drive accountability across project execution, budgeting, documentation, utilization tracking, and issue resolution.
• Deliver clear project updates to technical and non-technical stakeholders while strengthening long-term customer relationships through consistent execution and communication.
• Contribute to operational excellence by identifying process improvements, sharing best practices, and collaborating effectively across teams to support customer and organizational success.

Competencies -- Key Skills & Experience We're Looking For

• Project & Engagement Execution: Demonstrated ability to manage multiple concurrent engagements through effective prioritization.
• Financial & Operational Accountability: Strong experience managing project budgets, tracking forecasted versus actual hours/costs, and maintaining financial health.
• Customer Partnership & Communication: Builds trusted customer relationships through collaborative, proactive, and organized communication.
• Cross-Functional Collaboration & Engagement Excellence: Collaborates effectively across technical teams, operations, sales, leadership, and peers.
• Continuous Improvement & Organizational Effectiveness: Brings a proactive, solutions-oriented mindset focused on improving processes, tools, and team effectiveness.

Perks and Benefits -- How We Take Care of Our Team

At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer an engaging and supportive culture that prioritizes work-life balance.

Our Benefits

• Comprehensive Health, Dental, & Vision Insurance
• Employer Paid Disability & Life Coverage
• 401k & Match Program
• Generous Paid Time Off
• Flex Spending Plans & Dependent Care

Other Valuable Perks

• Monthly Home Office Allowance
• Volunteer Time Off
• Charitable Giving Program
• Lifestyle Spending Account
• Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!

Employees must reside in the U.S. and be authorized to work in the U.S. Sponsorship is not provided. Naviant is an Equal Opportunity and E-Verify employer.