Coordinator, Eligibility

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Compensation and Schedule

• Pay Range: USD $39,992.37 - USD $47,049.84 /Yr.
• STAR Bonus: 5.00% (At Risk Maximum) - Salaried Non-Management except pharmacists
• Work Schedule: M-F 10:30am to 7:00pm CT
• Remote Work: This position is remote. Note: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Navitus Health Solutions is seeking a Coordinator, Eligibility to join our team!

The Coordinator, Eligibility ensures efforts are in alignment with the Claim Adjudication Operations (CAO) team to leverage technology and process improvement for the purpose of meeting the business needs of Navitus customers, clients, members, and pharmacies by accurately administering benefits. The Coordinator, Eligibility will work closely with Information Technology, Benefit Configuration, Implementation, and Account Management teams to understand the interdependences of each functional area.

The Coordinator, Eligibility is responsible for the ongoing management of client eligibility processes and will function as the lead eligibility resource for assigned clients, as well as a back-up resource for peer coordinators when needed. This position may include after-hour and/or weekend hours depending on workload, including rotating on-call duties.

Responsibilities

• Oversees, manages, and maintains eligibility data, processes, and services for clients of low to moderate complexity.
• Performs urgent eligibility additions, terminations, and changes timely and accurately.
• Collaborates directly with client and/or Account Management team to report data file errors and eligibility reconciliation results.
• Participates in existing client changes and audits.
• Uses sound business judgment to contribute toward the creation of root cause analysis of issues.
• Independently assesses business needs and participates in process improvement, cost reduction and automation efforts.
• Contributes to the creation and ongoing maintenance of departmental training materials, work instructions and policies.
• Conducts system enhancement and regression testing.
• Generates queries and reports to monitor membership and identify/troubleshoot issues.

Qualifications

• Associate's degree or equivalent work experience required.
• Minimal experience and/or training to begin learning skills, systems, and processes of the role.
• Basic experience with Microsoft Office, specifically Word and Excel.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program -- up to $750!