Quality Assurance Specialist (Customer Support)
Location: Remote (Work From Home)
Pay: $25.67/hour
Position Overview
We are seeking a detail-oriented professional with strong computer and data entry skills to support a high-volume document processing operation. This role is responsible for reviewing, validating, and processing letters accurately and efficiently while adhering to established quality standards and procedures.
The ideal candidate is highly organized, able to work independently, and committed to maintaining accuracy in a fast-paced environment.
Responsibilities
- Accurately enter and process letter data within the system
- Review documents for completeness and accuracy prior to submission
- Validate, publish, and approve letters once all information has been verified
- Maintain confidentiality when handling sensitive information
- Follow established procedures, guidelines, and quality standards
- Meet daily productivity and accuracy expectations
- Manage workload effectively while working independently in a remote environment
Qualifications
- Strong attention to detail and commitment to accuracy
- Excellent computer and data entry skills
- Ability to work independently and manage deadlines
- Strong organizational and time management skills
- Comfortable working in a high-volume production environment
- Ability to learn and follow established processes and procedures
- Prior administrative, data entry, document processing, or quality assurance experience is preferred
Additional Information
- Fully remote/work-from-home position
- Equipment provided
- Paid training provided
- No phone responsibilities; this is a data-entry-focused role
- Candidates must successfully complete an interview, background check, and drug screening before starting
- Standard schedule is Monday through Friday, 8:30 AM -- 5:00 PM
- High-volume environment processing approximately 2,000 letters per day
Equal Opportunity Employer
NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, ethnic origin, sex, sexual orientation, gender identity, among other things, or status as a qualified individual with disability.