EPIC LEARNING SPECIALIST

Position Overview

The Learning Specialist supports OCHIN members by leading the implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows. This role partners closely with Account Managers, internal teams, and members to drive adoption, ensure effective utilization, and provide subject matter expertise in system design and reporting strategies. The Learning Specialist is responsible for developing and delivering comprehensive learning programs, including workflow documentation, training sessions, and workshops, to meet clinical, operational, and reporting needs across a variety of specialties. In addition, this role monitors the effectiveness of training and system usage through performance analyses and member feedback, promoting a culture of continuous improvement, operational excellence, and regulatory readiness. The Learning Specialist serves as a critical liaison between OCHIN and its members, ensuring alignment with organizational priorities and best practices.

Essential Functions

• Drive Member Engagement and Program Success: Lead and manage engagement strategies to promote the adoption and effective use of Healthy Planet and Quality Reporting tools among members. Serve as a key liaison to members, account managers, and internal teams, ensuring proactive communication, issue resolution, and relationship management in support of Population Health and regulatory initiatives.
• Deliver Training and Workflow Optimization: Design, deliver, and evaluate interactive training programs across multiple Epic modules and operational workflows. Facilitate workflow validation, discovery, and gap analysis sessions to align member practices with best practices, while providing tailored one-on-one or group coaching, both virtually and onsite.
• Develop and Maintain Educational Resources: Create and maintain a variety of learning and program support materials, including step-by-step user guides, lesson plans, scenario-based learning experiences, instructional videos, and workflow documentation. Ensure materials are updated, engaging, inclusive, and accessible to support adult learning principles and member success.
• Lead Change Management and Continuous Improvement: Support members through operational changes and organizational transformation using structured change management principles. Partner with cross-functional teams to analyze workflows, recommend process improvements, facilitate optimization projects, and lead initiatives aimed at enhancing operational outcomes, system usage, and regulatory compliance.
• Promote Program Innovation and Professional Development: Contribute to the ongoing growth and improvement of Population Health, Installation, and Learning programs by researching best practices, proposing enhancements, and mentoring team members. Actively pursue professional development opportunities and model adaptive leadership, collaboration, and a culture of learning and service excellence.
• Other duties as assigned.

Requirements

• Minimum of 1 year of experience working in clinical or hospital settings, with a strong preference for familiarity with Electronic Health Records (EHR) systems such as Epic and NextGen is required. Epic experience preferred, priority given to candidates with Epic experience.
• Minimum of Five (5) or more years of Epic Training experience in a similar role - 10+ years of applicable experience preferred.
• Certification or Proficiency in Cadence, Prelude, Grand Central, HIM or Identity is preferred.
• Experience as a Credentialed Trainer for Cadence, Prelude or Grand Central is required; the ideal candidate will have experience in all patient access areas.
• Epic Certification/Accreditation/Proficiency must be obtained within the first 6-months of hire.
• 1+ years' experience preferred in Instructional Design to include: LMS architecture and deployment experience in a corporate environment, Conceptualizing, editing, and creating virtual learning or related content for adult learners, Experience in a post-production continuous improvement environment with industry knowledge of standard workflows and content organization.
• Experience in creating specialized training materials and delivering adult education and virtual learning content is strongly preferred.
• Strong understanding of change management principles, with the ability to guide teams through transitions effectively.
• Demonstrated project management skills, including the ability to balance competing priorities and drive initiatives to completion.
• Proven ability to work both collaboratively and independently, managing tasks and contributing to team success.
• Applies expertise in adult learning theories, instructional design, and knowledge management to develop innovative solutions, streamline systems, and support multi-team projects.
• Candidates must be amenable to work in all time zones.
• Travel a few times per year is required.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Physical Requirements/Work Environment

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go-Live installations or training, which may require travel by air, vehicle, or train.
• Prior to moving forward to the team interview, all candidates are required to complete a 50--60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with OCHIN's nine core competencies. It's not about passing or failing---it's about understanding fit and setting you up for success.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work From Home Requirements Are

• Ability to work independently and efficiently from a home office environment.
• High Speed Internet Service.
• It is a requirement that employees work in a distraction-free workplace.
• Travel up to 10% is required nationally for support based on business requirements for OCHIN.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees---including remote employees, contractors, interns, and new hires---to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Salary Description

$74,519 - $119,231