About Openly
Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.
- The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
- The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
- The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.
The Role
We're looking for an experienced and proactive IT Support Specialist II (EDT, MST, CST timezones preferred) to join our team. In this mid-level role, you'll be instrumental in managing our IT infrastructure, resolving complex technical issues, and guiding junior team members.
You'll take ownership of technical challenges, contribute to the improvement of IT processes, and collaborate with other teams to ensure our IT operations are efficient and effective. This position is ideal for a skilled IT professional who is ready to take on a larger role in technical support and is passionate about process improvement.
Key Responsibilities
- Provide advanced technical support to end-users, serving as an escalation point for hardware, software, and technology issues that require in-depth troubleshooting and analysis.
- Take ownership of technical challenges, providing guidance to junior team members and collaborating with other IT teams to address and resolve intricate problems.
- Administer and maintain IT infrastructure, including user account management, access control, and other critical systems.
- Identify opportunities to enhance IT support processes and actively implement improvements to increase efficiency and effectiveness.
- Create and maintain comprehensive documentation for IT infrastructure and processes, ensuring knowledge is shared across the team.
- Provide training and guidance to end-users and junior team members on best practices and the use of various hardware and software applications.
- Facilitate the IT onboarding process for new hires by configuring their computers and applications, and serving as their primary point of contact for any initial technical questions.
- Manage IT assets and inventory, from procurement and deployment to tracking and disposal of hardware and software.
- Lead and coordinate small to medium IT projects, leveraging project management methodologies and tools.
- Support and maintain both macOS and Windows environments, staying updated on new technologies and industry trends.
- Effectively communicate technical solutions to both technical and non-technical stakeholders, actively listening to others and ensuring you are understood.
Benefits
- Company equity.
- Remote-First Culture: With employees in 40 states and counting, we promoted #remotelife long before it was adopted by other companies.
- WFH Setup: Day 1, you'll receive a new laptop, a $1,500 allowance to spend on setting up your home workplace, and a monthly internet stipend.
- Real Work-Life Balance: Ensuring you can spend valuable time with friends and family is a priority. We offer flexible PTO and a generous parental leave policy.
- 401k Company Contribution: We love working here, but who wants to work forever? Take advantage of our 401K plan and generous company contribution.
- Health and Wellness: Your well-being comes first. We offer a variety of plans to suit your needs, ranging from the basics to supplemental coverages.