Job description
Optomi, in partnership with a leading telecommunications organization, is seeking a Data Analyst to support the Mobile WiFi PMO. This individual will play a key role in the planning, coordination, and execution of initiatives supporting the company's mobile WiFi product portfolio. The ideal candidate will possess a strong analytical background, experience working with large datasets, and the ability to collaborate across Product, Technology, Operations, and Business teams.
What the Right Candidate Will Enjoy!
- Working within a Product and Technology organization supporting nationwide initiatives
- A hybrid work environment, promoting collaboration and independent initiatives
- Exposure to machine learning, predictive analytics, and customer segmentation projects
- Collaborating with cross-functional teams including Product, Technology, Operations, and Sales
- Supporting business-critical reporting and analytics initiatives that directly impact customer experience and business performance
- Working with modern data platforms including Amazon Redshift and enterprise reporting tools
- Opportunity to influence process improvements and operational efficiencies across the Mobile WiFi portfolio
Experience of the Right Candidate
- Bachelor's degree in Business, Information Systems, Computer Science, Analytics, or related field, or equivalent work experience
- 5-10 years of Business Analyst, Data Analyst, Reporting Analyst, or related experience
- Strong experience with SQL, relational databases, and data analysis
- Experience creating and maintaining recurring and ad hoc reports
- Experience gathering, documenting, and validating business and reporting requirements
- Experience working with JIRA for ticket management, project tracking, and workflow coordination
- Experience supporting Product, Technology, or Operations teams in a fast-paced environment
- Experience analyzing data from multiple sources including databases, manual files, and external systems
- Experience with Amazon Redshift or similar enterprise data warehouse platforms preferred
- Exposure to machine learning, predictive analytics, customer segmentation, or data science initiatives is a plus
- Strong analytical, organizational, and problem-solving skills
Responsibilities of the Right Candidate
- Support the planning, coordination, and execution of initiatives within the Mobile WiFi PMO
- Serve as a liaison between Product, Technology, Operations, and business stakeholders
- Manage and coordinate JIRA tickets
- Analyze shipping, logistics, and operational data to identify trends and process improvement opportunities
- Collect, validate, and maintain data from multiple internal and external sources
- Create and publish daily, weekly, monthly, and ad hoc reports supporting business objectives
- Develop and maintain SQL queries, reporting, and documentation as required
- Document business processes, reporting requirements, workflows, and operational procedures
- Monitor key performance indicators and provide actionable insights to stakeholders
- Support recurring reporting initiatives as well as complex analytical requests from Product and Technology teams
- Assist with data validation and quality assurance efforts to ensure reporting accuracy
- Partner with analytics and reporting teams to support customer segmentation, predictive analytics, and machine learning initiatives
- Support data migration, integration, and reporting enhancement efforts across enterprise platforms
- Identify opportunities to streamline workflows, improve operational efficiency, and enhance reporting capabilities
- Provide leadership with timely, accurate, and actionable information to support strategic decision-making