DRC Customer Success Intern - OVIP

Veterans and Military Spouses belong at Oracle

This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better. Get a head start on your civilian career today.

About the Oracle Veteran Internship Program (OVIP)

Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development.

Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available).

US Veteran transitioning from active service or Military Spouse new to corporate experience preferred.

About the Company

For more than four decades, Oracle has delivered innovations that have helped build entire industries. We remain the gold standard as the world's first autonomous database and industry's broadest and deepest suite of AI-powered cloud applications.

Additional Information

• Hourly wage: $30 per hour.
• Schedule: 40 hours per week.

Responsibilities

As a member of Oracle's Support Organization, you will be responsible for:

• Answering inbound customer calls and emails regarding support renewals.
• Following up on a subset of renewals for customers of varying sizes.
• Educating customers on business practices and contractual implications.
• Ensuring customer awareness and understanding of the Support Portfolio.
• Managing exceptions for customers with issues that may delay or inhibit renewals.
• Identifying and transferring leads to sales reps for new opportunities.
• Accurately forecasting business targets and opportunities in assigned accounts.

Job Requirements

• US Veteran transitioning from active service or Military Spouse new to corporate experience preferred.
• Excellent customer service skills (phones and emails).
• Strong attention to detail, organizational skills, and analytical skills.
• Preferred: 2 years proven experience and/or BA/BS degree.
• Strong problem-solving and leadership skills.
• Must be able to work full-time (40 hours/week).
• Must be located in the Colorado Springs area. Work is currently flex (work from home), with an option to work in the office.
• Microsoft Office experience required.
• Must have stable internet or the ability to work from the office.

What You Will Do

The primary focus of the Support Renewal Representative is to act as a customer liaison for all Premier Support Service's questions and order quoting and processing. You will work in a phone and email system, ensuring customer questions are answered and POs are received and processed.

Examples of Duties

• Answering inbound customer service 0800 line calls and emails.
• Driving automation through the Oracle store.
• Contacting customers to ensure POs are issued prior to expiration.
• Performing contract maintenance such as contact changes and address/site updates.
• Accurately forecasting business.
• Working as a team to share the workload.

Compensation and Benefits

• Hiring Range: $18.17 to $34.62 per hour ($37,800 to $72,000 per annum).
• Comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, paid holidays, and more.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. Discover your potential at a company leading the way in AI and cloud solutions.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status.