Job description
Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors.
About the Role
We are currently looking for a Customer Success Agent to support the end-to-end experience for our customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness.
- Location: This is a "Work from Home" role; however, candidates must be based out of the Chicago area.
- Schedule: This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand.
- Compensation: The starting hourly pay rate for this role is $22-$24/hr, with flexibility to scale based on experience.
About You
- You believe in creating the best possible customer experience.
- You thrive in fast-paced environments and multitask with ease without getting flustered.
- You are detailed, love organization, and are driven by results.
- You're personable, professional, and positive!
- You have great communication skills and are comfortable interacting with customers and account managers regularly.
- You have a motivating energy and a flexible demeanor.
- You are proactive, solution-oriented, and highly organized.
- You are punctual, responsible, and willing to learn new things.
What You'll Do
Customer Support & Ticket Management
- Resolve customer tickets promptly using a CRM (Zendesk).
- Accurately tag and categorize customer tickets based on type.
- Respond to customer inquiries with professionalism and a helpful, positive tone.
Data & Systems Management
- Update and maintain customer information within internal CRM and backend systems.
- Ensure accurate documentation of all customer interactions.
Cross-Functional Collaboration
- Work directly with Account Managers and Operations teams to determine the best course of action for customer requests.
- Identify recurring customer issues and report trends to the appropriate team members.
- Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success.
Qualifications
- Bachelor's degree required.
- 1 year of experience in Customer Success, Account Management, or related client-facing role.
- Ability to address tactical issues efficiently and effectively.
- Strong listening skills with the ability to understand customer business needs.
- Proven ability to multitask and prioritize in a dynamic environment.
- Excellent organizational and time-management skills.
- Enjoys working as part of a team in a collaborative environment.
- Clear, professional written and verbal communication skills.
What You'll Receive
- A competitive compensation package including stock options.
- Employer-sponsored 401(k) with employer match.
- Robust medical, dental, vision, and wellness benefits.
- Flexible time off and remote work policies.