Job description
Position Summary
Orlando Health Jewett Orthopedic Institute (OHJOI) is seeking a full-time Ambulatory Nurse Triage for our OHJOI Access Center.
Under the direction of the Nurse Manager, Practice Manager, and/or Practice Supervisor, and as a member of the Care Team, the Ambulatory Triage Nurse (RN) is responsible for handling high-volume calls from patients, medical facilities, and healthcare agencies. You will assist with acute concerns, medication questions, post-visit inquiries, and other care coordination that warrants timely triage.
This position includes a flexible work arrangement, with the opportunity to work from home after completing a designated period onsite in the call center. Working hours and locations vary based on the department.
Qualifications
- Graduate of an approved school of nursing.
- Three (3) years of clinical experience in the area of specialty or five (5) years of clinical experience when covering multiple specialties/service lines.
- Previous experience working with EPIC EMR required.
- Maintains current RN license in the State of Florida.
- Maintains current BLS certifications.
What You Will Do
- Triage and provide thorough, sound assessments of incoming urgent and non-emergent patient calls with acute symptoms, acting as an extension of the provider.
- Communicate and coordinate with the specialty and/or providers on patient care as needed.
- Provide guidance and instruction on acute intervention for stable and unstable patients over the phone using the nursing process.
- Develop, coordinate implementation of, and evaluate a plan of care for each call using Schmitt-Thompson protocols.
- Document all call inquiries according to Orlando Health policies and procedures.
- Demonstrate the knowledge and critical thinking skills necessary to provide developmental, cultural, and age-appropriate care.
- Navigate a fast-paced environment utilizing interpersonal skills to maximize caller reassurance.
- Demonstrate proficiency in multiple technology programs used by Orlando Health.
- Recognize changes in patient status and escalate care when necessary.
- Assist with scheduling patients for same-day/next-day appointments when indicated.
- Refill prescriptions following Orlando Health policy and provider requirements.
- Enroll or update patient MyChart information as needed.
- Serve as a patient advocate while using available resources to help formulate ethical decisions for positive patient outcomes.
- Work independently and efficiently with minimal supervision.
- Maintain compliance with all Orlando Health policies, including attendance, break times, and holiday requirements.