Senior Software Engineer, Guest Lifecycle & Loyalty

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants. We're building the system that replaces the many tools owners use to run their business, powering everything from websites and online ordering to CRM and POS.

Product Philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

Our Vision

We're starting by helping independent restaurants succeed online, but we plan to scale our solution into every other local business type. In the future, we envision tens of millions of local business owners using our technology to succeed in the digital age.

Our Traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. We've helped over 20,000 restaurant owners and saved them nearly $200 million in fees.

Our Team

Our team is now in the low hundreds, featuring top talent from companies like Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. We'll be scaling even faster in 2026.

Where We Work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto.

About The Team

The Guest Lifecycle & Loyalty (LILO) team is building a world-class marketing agency for every restaurant on Owner. We own the messaging, loyalty, and intelligence that turn first-time guests into repeat guests across email, SMS, and push.

We are at an inflection point. The foundations are coming together, and we are now focused on making marketing radically more personalized through AI-assisted capabilities and classic ML systems.

What You'll Work On

• Own high-impact lifecycle initiatives end-to-end, spanning guest journeys like activation, reactivation, graduation, and loyalty.
• Build reliable messaging and data pipelines that power campaign execution at scale.
• Raise the bar on deliverability and compliance, ensuring safe and effective outreach.
• Establish an experimentation measurement loop for lifecycle, including holdouts and incremental lift.
• Improve platform observability and operational excellence with SLOs, dashboards, and alerting.
• Ship AI-assisted capabilities that make lifecycle marketing more autonomous.
• Multiply the team through technical leadership, mentoring, and cross-functional partnership.

What We Need

• Strong technical leadership and action bias: Proven ability to drive multi-quarter, cross-functional initiatives.
• AI-leaning builder: Hands-on experience shipping AI-assisted features or platform capabilities.
• Strong end-to-end ownership: Ability to take projects from vague problem statements through production support.
• Product-oriented engineering judgment: Ability to make tradeoffs that balance speed, quality, and long-term leverage.
• Strong communication and collaboration: Ability to align stakeholders and influence decisions.
• Data & experimentation rigor: Comfort defining success metrics and running controlled experiments.

Pay And Benefits

• Estimated starting base salary: $190K-$220K (depending on level, location, and experience).
• Generous pre-IPO equity package.
• Comprehensive health coverage, remote-first workplace, unlimited PTO, and extra perks.

Notice - Employment Scams

Communication regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms and will never ask for personal or financial information.