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Customer Service Specialist
Job summary
Florence
Work model
Hybrid · 2 days home
1 month ago
Job description
Customer Service Specialist
Location: Florence, KY 41042 (Hybrid)
Salary: $44,000 -- $55,000 (based on experience) Full-time benefits
Schedule: Monday--Friday, 8:00 AM -- 5:00 PM
Work Model: Hybrid (Work from Home on Mondays & Fridays, Onsite on Tuesday, Wednesday, Thursday)
Top Skills:
- Experience in a manufacturing environment
- Basic mechanical aptitude
Job Summary
The Customer Service Specialist plays a critical role in managing customer orders, coordinating shipments, and ensuring timely, accurate service delivery. This position serves as a key liaison between customers, sales teams, and internal departments to efficiently meet customer needs.
Key Responsibilities
- Process customer orders, including order entry and shipment scheduling
- Coordinate order fulfillment between manufacturing and customers
- Act as a liaison between internal departments and external customers or sales representatives
- Support assigned territories by handling inquiries related to pricing, delivery timelines, and terms
- Collaborate with sales, shipping, purchasing, and finance teams to ensure timely service
- Communicate with customers via phone, email, and other channels
- Recommend appropriate products based on customer needs and escalate complex issues when necessary
- Perform administrative tasks such as document scanning, indexing, and RMA processing
- Track order status and proactively communicate delays, backorders, or substitutions
- Address customer complaints and coordinate resolutions with relevant teams
- Contribute to continuous improvement initiatives within the manufacturing system
Qualifications & Requirements
- High school diploma or equivalent (required)
- Bachelor's degree in Business Administration, Communications, or related field (preferred)
- 1--3 years of customer service experience
- Strong organizational, communication, and problem-solving skills
- Ability to remain professional in high-pressure situations
- Proficiency in Microsoft Office and ability to navigate multiple systems