Director, Customer Partnerships

About Parts Town

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town does things a little differently. We prioritize safety, unique enthusiasm, high integrity, and the courage to embrace change. We value passionate people with fresh ideas from diverse backgrounds, which keeps us at the top of our game. Our workplace has been recognized for its growth and innovation on the Inc. 5000 list for 15 consecutive years and the Crain's Fast 50 list ten times. We've also been voted a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond, and put your ambition to work while having fun, let's chat!

Perks

• Parts Town Pride — check out our virtual tour and culture!
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or everyday expenses.
• Comprehensive traditional benefits: health insurance, 401(k)/401(k) match, employee assistance programs, and time away.

The Job at a Glance

The Customer Partnerships Director (AKA PARTnership Builder) will oversee a key group of Chains Segment customers. This role is responsible for developing and maintaining relationships for a strategic set of customers through account penetration, sales, and marketing activities. Key responsibilities include:

• Building a business plan to maximize profitable growth for each customer.
• Prioritizing time and resources to fulfill the plan.
• Building communication and other proactive tools with marketing to increase sales.
• Creating new business-building opportunities.
• Successfully leading projects.

We are looking for an individual who can build strong relationships with customers, set priorities, and follow through on commitments!

A Typical Day

• Manage and drive strategic account performance through the development of business plans to maximize profitable growth.
• Deliver annual sales and overall contribution objectives.
• Obtain new accounts to consistently meet and exceed quarterly and annual sales quotas.
• Proactively build and maintain in-depth knowledge of industry trends and competition.
• Cultivate a network of influential contacts at all levels of customers to achieve sales objectives within assigned customers.
• Work collaboratively with sales, marketing, and customer experience teams to maximize initiatives by sharing knowledge and developing proactive tools.

To Land This Opportunity

• 5-7 years of experience in a fast-paced, high-growth consultative & collaborative sales environment.
• Proven experience leading and growing a sales territory.
• A proven track record of success in national account leadership, account development, project management, and data management.
• Top-notch people and presentation skills.
• All-star communication skills, fluent in English (both written and verbal).
• Ability to accommodate up to 30% travel time.
• Knowledge of Supply Chain and Marketing is a bonus!

About Your Future Team

Our team is dedicated to building genuine relationships and working collaboratively within Parts Town and across the industry. We are a fun group with ambitious goals. We celebrate big wins, birthdays, and milestone anniversaries, and are known for our extensive potlucks!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize a positive workplace culture where collaboration, growth, and work-life balance are celebrated.

Salary Range: $77,539.27 - $115,833.79 annually (based on qualifications, experience, and geographical location). Parts Town is a pay-for-performance company. In addition to base pay, some roles offer a profit-sharing program and an annual bonus.

Comprehensive Benefits Package: Health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.

We are an E-Verify employer.

• E-Verify Participation Poster: English | Spanish
• E-Verify Right to Work Poster: English | Spanish