Inside Service Technician - Hot Side (Remote Work Schedule)

About Parts Town

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town does things a little differently. We prioritize our Core Values, with safety as the first priority. We also look for unique enthusiasm, high integrity, and the courage to embrace change. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond, and put your ambition to work, all while having some fun, let's chat -- Apply Today!

Perks

• Parts Town Pride -- check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• Comprehensive benefits package including health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

The Job at a Glance

As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment! After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

A Typical Day

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30 cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

To Land This Opportunity

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• All-star communication skills and proficiency in English (both written and verbal).
• A quality, high-speed internet connection at home.
• Confidence using a computer and navigating programs such as MS Word & Outlook.
• Passion for troubleshooting and finding innovative solutions to difficult problems.
• Ability to multitask and thrive in a fast-paced, team-oriented atmosphere.
• Availability to work an 8-hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed.

About Your Future Team

The Technical Service group is a team of experienced, passionate, and dedicated professionals with over 500 years of combined experience. We are a close-knit team that loves collaborating, learning, and growing. We're not afraid to get our hands dirty, and we're always willing to go the extra mile. We also have a lot of fun, frequently challenging ourselves by experimenting with our foodservice equipment and enjoying popular team lunches. If you're looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you!

Compensation and Benefits

The salary range for this role is $52,409.45-- $66,567.99 annually ($25.19 -- $32.00 hourly), based on qualifications, experience, and geographical location. Parts Town is a pay-for-performance company. In addition to base pay, some roles offer a profit-sharing program and an annual bonus. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Equal Opportunity Employer

Parts Town welcomes diversity and as an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish