Principal Product Manager, Agentic AI

Job Summary

This role establishes a cohesive agentic AI product vision and strategy across PayPal, shaping how AI transforms financial services for customers worldwide. You'll influence the AI product roadmap, from discovery through launch and scale, partnering across engineering, data science, design, risk, policy, and business units to build AI products that are both innovative and trustworthy.

Essential Responsibilities

• Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
• Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications

• 10 years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• Deep experience building or scaling AI/ML-powered consumer or enterprise products at significant scale.
• Experience with large language models (LLMs), autonomous agents, multi-step reasoning, or AI workflow automation.
• Background in fintech, payments, or other highly regulated industries.
• Understanding of AI safety, responsible AI principles, model evaluation, and governance frameworks.
• Experience with agentic AI concepts or frameworks (e.g., tool use, ReAct patterns, multi-agent orchestration).
• Track record of driving company-wide product strategy and influencing senior leadership without formal authority.
• Comfort operating in ambiguous, fast-moving environments with emerging technology and incomplete information.
• MBA or advanced degree in Computer Science, Engineering, or a related technical field preferred.

Other Responsibilities

• Serves as internal thought leader and subject matter expert on agentic AI.
• Establishes best practices and evaluation frameworks for LLM-powered and agentic AI features across the organization.
• Navigates AI governance, compliance, and risk frameworks in close collaboration with legal, policy, and risk teams.
• Champions responsible AI principles across the full product lifecycle, from design through post-launch monitoring.
• Identifies and cultivates strategic partnerships with internal and external stakeholders to accelerate agentic AI capabilities.

About PayPal

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.

Compensation & Benefits

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

• Primary Location | Pay Range: San Jose, California | ($218,000.00 - $323,950.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

At PayPal, we're committed to building an equitable and inclusive global economy. That's why we offer comprehensive, choice-based programs to support all aspects of personal wellbeing—physical, emotional, and financial. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Diversity & Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Important Information

• PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.
• Any request to share passwords, one-time passcodes (OTP), or verification codes is a red flag and likely part of a scam.
• All communication regarding your application will come from official PayPal email domains.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.