Prestige Consumer Healthcare is a company that focuses on product innovation and quality in the over-the-counter healthcare and women's health categories to better improve the lives of our customers and their world. We are the largest independent provider of over-the-counter products in North America.
JOB SUMMARY
Must be able to work in a fast-paced environment with daily/frequent deadlines, possess excellent Customer Service and computer skills. Attention to detail and the ability to multitask and handle large volume are critical. Job duties include order processing of manual orders, order expediting, documentation creation, tracking inquiries, and minimal filing. Communicate with our Customers, Warehouse, Brokers, Vendors, and Sales & Operations Team.
Major Responsibilities/Activities
- Order to Invoice: Process orders using ERP system and all processes between to invoicing.
- Process US orders using SAP via EDI & Manual Entry of email orders.
- Order Expediting/Tracking.
- Handle email inquiries from Customers (retailers) regarding shortages, overages, late shipments, etc.
- Work closely with the Warehouse on cuts made after the Exception Report has been processed.
- Document management/electronic filing.
- Customer communication via email.
- Work closely with the sales team regarding questions on orders and items.
- Work closely with our Operations Team/Planners to help process problematic items due to out of stocks, discontinued, etc.
- Ensure daily that all process and procedures are met.
- Various miscellaneous duties assigned by Manager and others on the Sales Team.
Qualifications
- 4-year college degree/bachelor's degree.
- Min 5 years of Customer Service and/or logistics experience in the area of International.
- Knowledge of export shipping, documentation, and country requirements.
- Must have current, working knowledge of ERP systems (SAP preferred), Microsoft Word and Excel (creating pivot tables/spreadsheets and utilizing VLOOKUP are required).
- Must have the capability to prioritize and plan to effectively meet daily deadlines while multi-tasking.
- Must have the capability to work in a team environment with varied departments and diverse personalities.
- Must be organized to handle high volume with great follow-up/follow-through.
- Must be detailed oriented with excellent oral and written communication skills.
Additional Information
- Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Physical Demands: Regularly required to sit, talk, or hear. Occasionally required to stand, walk, use hands, reach, stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 10 pounds.
- Work Environment: The noise level in the work environment is usually moderate.
- No Sponsorship: Applicants must be authorized to work for ANY employer in the U.S.
- HybridWork: We follow a Hybrid work schedule. All applicants must be able to work in our Tarrytown office Tues/Wed/Thurs (remote on Mon/Fri).
- Compensation Range: $65,000 - $75,000 annually.