Application Support Analyst

Location

Remote (excluding CA, DC, CO, CT, HI, MA, MD, MN, NJ, OR, RI, VT, WA)

Summary

Join a large, growing hospital system as an Applications Support Analyst, supporting critical business and clinical applications remotely. This role acts as a key liaison between end users, clinical teams, and IT, ensuring application performance, troubleshooting issues, and leading system improvements. Candidates with healthcare technology experience and a customer-focused approach will thrive in this position, contributing to process enhancements, user adoption, and system integrity.

Requirements

• Experience in Workday, specifically payroll required.
• Bachelor's degree in Business Management, Computer Science, or related field (or equivalent experience).
• Minimum 3 years of experience in business process analysis, workflow mapping, requirements gathering, application support, and UAT support.
• Ability to support healthcare applications and clinical systems, with familiarity in healthcare operations and workflows preferred.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent organizational skills and ability to handle multiple priorities.
• Proficiency in Microsoft Office Suite.
• Knowledge of change management principles; healthcare technology background highly preferred.

Responsibilities

• Analyze workflows and identify opportunities for process and system improvements.
• Serve as a liaison to gather requirements and translate needs into functional solutions.
• Support, maintain, and enhance enterprise applications and related systems.
• Develop test plans and conduct user acceptance testing.
• Document workflows, system configurations, and troubleshooting procedures.
• Monitor application performance, investigate issues, and implement resolutions.
• Deliver user training to maximize system utilization and adoption.
• Collaborate with vendors and technical teams on upgrades and enhancements.
• Ensure data accuracy, system integrity, and compliance standards are upheld.
• Assist with change management initiatives and continuous improvement efforts.
• Provide project support to meet deadlines and organizational goals.