Support Analyst I

Primary Talent Partners has a new contract opening with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension.

Pay and Employment Details

• Pay: $26.00 - $31.00/hr
• Employment Type: W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
• Requirements: Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Shift Schedule

• Hours: Night Shift 6pm-6am (12 hrs shift); 3-4 days per week; fully remote.

Rotation

• Week 1: F, Sat, Sun
• Week 2: M, Tue, W
• Week 3: M, Tue, W, Thur
• Week 4: M, Tue, W
• Week 5: M, Tue, W, Thur
• Week 6: Thur, F, Sat, Sun
• Week 7: F, Sat, Sun
• Week 8: Thur, F, Sat, Sun
• Week 9: F, Sat, Sun
• Week 10: M, Tue, W

Description

Top Skills

• Basic infrastructure experience/skills
• Windows server experience
• Linux would be a highly preferred

Provide predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications. This includes support for workstations, servers, storage and a variety of software across IT. Provide tier 2 monitoring and support for both Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC, or other monitoring platforms).

Responsibilities

• Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
• Setup/modify, monitor, and track the client server production batch job flows.
• Perform Server Reboots as needed.
• Provide support internally for any technical issues requiring escalation.
• Participates on projects teams to provide support and consultation as needed.
• Assist with monthly patch deployments.
• Participates in ongoing cross-training of technical and process knowledge.
• Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
• Lead and participate in major incidents and disaster recovery exercises.
• Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
• Develop and promote standard processes and procedures.
• Identify and implement automation opportunities.

Required Qualifications

• Bachelor's degree in computer science or related field.
• In addition to required degree, 1-year related work experience.
• In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience.

Desired Qualifications

• Strong Collaboration and Customer service skills.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Proficiency with Microsoft Office tools.
• Highly motivated, flexible, and full of initiative.
• Ability to lead amongst peers to fulfill requests and resolve issues.
• Ability to analyze, resolve, and document problems and resolution.
• Strong Written and Verbal communication skills.

Experience and working knowledge of:

• Virtualization Technologies (VMware, Citrix).
• Windows server and desktop operating systems.
• Linux and UNIX server operating systems.
• Storage Area Network Infrastructure.

Working Conditions

• Virtual/Remote

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [email protected] #PTPJobs