Director of Training & Development

Who We Are

Our mission is simple but critical: to build pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolina's public universities. At Project Kitty Hawk, our work reflects our company values:

• Collaboration -- We prioritize our partners' success and reputation.
• Innovation -- We innovate, not replicate, using data-driven insights.
• Empathy -- We understand the unique challenges of nontraditional learners.
• Integrity -- We operate with transparency and accountability.
• Teamwork -- We strive to be dependable, supportive, and solutions-oriented.

Together, we partner with universities in the University of North Carolina (UNC) System to produce innovative, flexible degree and credential programs.

The Role

The Director of Training & Development is a newly created role responsible for building PKH's learning infrastructure from the ground up. This is a hands-on leadership position as the role will both architect the system and deliver the training. A defining feature of this role is a performance-driven learning philosophy: training is not complete at delivery. The role is responsible for designing feedback loops that connect training to observable behavioral change, assess implementation fidelity, and use data to drive targeted reinforcement or remediation.

What You'll Do

Infrastructure and Strategy

• Design and launch PKH's learning and development function, including governance model, delivery formats, and measurement framework.
• Conduct learning needs assessments across Admissions, Student Services, CRM, and other relevant teams to establish a phased training roadmap.
• Build and maintain a library of training content, assessments, and job aids in Canvas or alternative agreed-upon LMS.
• In partnership with functional leaders, establish onboarding curricula for new admissions reps, student success coaches, and CRM users.
• Define standards for training documentation, version control, and content lifecycle management.

Training Delivery

• Facilitate live virtual training sessions across functional teams.
• Design and develop asynchronous learning content — including e-learning modules, video walkthroughs, quick-reference guides, and scenario-based exercises.
• Deliver Salesforce Education Cloud CRM training for admissions representatives and student success coaches.
• Create role-specific learning paths that differentiate between new hire onboarding, process changes, and ongoing skill development.
• Design and deliver operational tools orientation for new employees (SharePoint, Confluence, Databrix, Quicksight, etc.).
• Organize and facilitate leadership development programming.

Performance-Driven Learning Loop

• Design assessments and knowledge checks to measure comprehension post-training.
• Develop observation tools and behavioral checklists to assess whether trained staff are implementing skills on the job.
• Build a regular cadence of performance data review to identify implementation gaps.
• Design and execute targeted reinforcement training, refresher sessions, or individualized remediation based on performance data.
• Establish and track L&D metrics: training completion, assessment scores, behavioral adoption rates, and correlations to outcomes.

Collaboration and Stakeholder Partnership

• Serve as a strategic thought partner to the COO and functional Directors.
• Align training content to PKH's student experience charter and service standards.
• Support the in-house transition of admissions and marketing functions through 2026 with targeted change management training.
• Coordinate with the CTO's team on CRM system updates.

What You Bring

• 5 years of experience in learning and development, training management, or instructional design; experience in higher education or OPM environment strongly preferred.
• Demonstrated experience building training programs from the ground up.
• Experience designing and facilitating training for enrollment/admissions, student services, or CRM-heavy operational teams.
• Proficiency with LMS platforms and e-learning authoring tools.
• Track record of designing performance measurement systems that close the loop between training delivery and behavioral outcomes.
• Exceptional facilitation skills.
• High degree of project management discipline.
• Experience with Salesforce CRM training.
• Experience supporting technology implementation training.

Compensation and Logistics

• Salary: $120,000 - $135,000 a year.
• Location: Remote based in a home office with quarterly travel to North Carolina.
• Residency Requirement: Must reside in AZ, FL, GA, KY, NC, NH, SC, TN, TX, or VA.

What We Offer

Project Kitty Hawk offers a comprehensive benefits package that includes full medical/dental/vision coverage, a 401K with match, and a generous time-off policy with paid volunteer time. We are committed to providing competitive salaries with the potential for performance bonus and remote working flexibility.

Project Kitty Hawk is an Equal Opportunity Employer. For individuals with disabilities who would like to request an accommodation, please contact Kelly Snow at [email protected].