AI Integration Specialist - Customer Office

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.

Protection Starts with People. Proofpoint.

Job Summary

We're seeking an experienced AI Integration Specialist to independently drive AI solution delivery within our customer office, driving innovation through the implementation and enablement of AI across Managed Services, Customer Success and Technical Account Management. This is a fully remote role that combines technical problem-solving with business acumen. Your primary focus will be leveraging and extending our AI platform (Amazon Quick) — configuring, building upon, troubleshooting, and integrating solutions that enhance customer experience and support the growth of our business.

Key Responsibilities

• AI Solution Design & Development: Independently design and build complete AI solutions — agents, multi-step workflows, and integrations — making informed decisions about agent architecture, context design, retrieval strategies, and grounding techniques.
• Platform Configuration & Administration: Configure and manage AI platform environments including agent deployment, knowledge base architecture, data connector setup, access controls, and workspace organization.
• Data Orchestration & Integration: Connect, shape, and manage data pipelines between business systems (Salesforce, Totango, Jira, Redshift, Snowflake) and the AI platform.
• Technical Problem-Solving & Debugging: Independently diagnose and resolve complex issues across the AI solution stack.
• System Integration & Extensibility: Extend platform capabilities through available integration frameworks and develop custom connectivity solutions.
• Workflow & Automation Development: Design and build automated workflows and multi-step processes within AI platforms.
• Program Champion Enablement: Partner with program champions in Services teams, equipping them to identify use cases and build their own solutions.
• Documentation & Knowledge Sharing: Create and maintain feature documentation, SOPs, and enablement materials.
• Business Consulting & Opportunity Identification: Proactively identify and frame AI opportunities across Proofpoint's Services teams.
• AI Landscape Evaluation: Track developments across the broader AI landscape and provide recommendations on emerging tools.
• Performance Monitoring: Monitor AI solution performance and iterate to ensure ongoing value delivery.

Required Qualifications

• 4-year college degree in Computer Science, Engineering, Business, or a related field (or equivalent experience).
• 4–7 years of experience in a technical, business consulting, or AI integration role.

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions. We're a customer-focused and driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add'.

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How To Apply

Interested? Submit your application along with any supporting information—we can't wait to hear from you!

Base Pay Ranges

• SF Bay Area, New York City Metro Area: 123,200.00 - 193,600.00 USD
• California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 102,300.00 - 160,820.00 USD
• All other cities and states: 92,100.00 - 144,705.00 USD