Retention Strategist

About the Role

We are seeking a highly analytical and strategic Retention Strategist to manage our most sophisticated, high-touch accounts. This role requires a deep understanding of client data and a proven ability to build effective retention strategies. You will be responsible for driving measurable LTV growth for elite brands.

This is a fully remote position supporting a team on US time zones.

What's In It For You

• Total Strategic Ownership: You will own the roadmap and the results for your accounts, with significant autonomy and high expectations.
• Work with the Elite: Gain direct exposure to and collaborate with prominent brands such as Carnivore Snax, Depology, and Raycon.
• AI-First Workflow: Leverage cutting-edge AI tools like Claude, ChatGPT, and Gemini to enhance speed and deliver sharper insights.
• Specialized Execution Team: Focus on strategy and insights, while a dedicated team of copywriters, designers, and tech experts handles the execution.
• Performance & Equity: Be part of a high-performance culture that rewards top performers who contribute to measurable LTV growth, with opportunities for equity.

What You're Getting Into

• Develop and implement deep-retention strategies to significantly improve 30-60-90 day CM LTV.
• Move beyond basic email tactics to create comprehensive frameworks with clear observations, hypotheses, and actionable recommendations.
• Lead critical monthly client calls and daily check-ins to ensure all strategic questions are addressed and objectives are met.
• Analyze cohort data and repurchase rates using tools like Lifetimely, Triple Whale, and Peel Insights to uncover hidden revenue opportunities.
• Utilize Claude Projects and automation tools to optimize your workflow and enhance client deliverables.

Who You Are

• Experience: Possess at least 3 years of elite Klaviyo experience, having managed brands with a minimum of $1M in monthly revenue.
• Background: Have a proven track record in a high-growth DTC brand environment or a top-tier agency.
• Strategic Mindset: Understand the interplay between traffic, email marketing, and offer strategy in driving sales.
• Analytical Edge: Demonstrate a strong ability to derive insights from data, not just present screenshots. Be fluent in metrics such as first-order value, repurchase rates, and holdout testing.
• AI Proficient: Be a power user of AI tools like Claude/ChatGPT, adept at using them for efficiency and superior work output.

Bonus Points If You Have:

• Expertise in Claude Code or building custom GPT/Claude automations.
• Extensive experience with Recharge, Rebuy, or Wonderment platforms.

Deal Breakers:

• Lack of experience in e-commerce or email/retention marketing.
• Discomfort with client-facing roles or challenges in relationship management.
• Difficulty managing project timelines and schedules.
• An approach that is not data-driven or analytical.
• An unwillingness to be hands-on with execution tasks.