Machine Learning Engineer

Position Description

Protingent has an exciting contract opportunity for an Integration Engineering Technician with our client in Charlotte, NC.

Job Responsibilities

• Analyze call center transcripts using NLP to:
  • Detect customer sentiment and intent
  • Identify churn risk and complaints
  • Find upsell/cross-sell opportunities
• Develop models for:
  • Churn prediction
  • Next Best Offer / personalization
  • Campaign targeting and uplift
• Create customer segments and propensity models
• Support A/B testing and campaign optimization
• Work with data like usage, billing, CRM, and call logs
• Deploy and monitor ML models in production.

Job Qualifications

• 8+ years of experience
• Strong Python (Pandas, Scikit-learn, or PyTorch/TensorFlow)
• Experience with machine learning and NLP
• SQL and data handling skills
• Experience with customer/marketing data
• Ability to work with unstructured data (text/transcripts).

Desired Job Qualifications

• Telecom or subscription business experience
• Experience with recommendation systems or uplift modeling
• Familiarity with speech/call center analytics.

Job Details

• Job Type: Contract
• Location: Fully Remote
• Pay rate: $85-95/hr.
• ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. 1324b(a) (1), (3) is required.

Benefits Package

Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent

Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation --- from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.