Job description
Position Description
Protingent has an exciting contract opportunity for an Integration Engineering Technician with our client in Charlotte, NC.
Job Responsibilities
- Analyze call center transcripts using NLP to:
- Detect customer sentiment and intent
- Identify churn risk and complaints
- Find upsell/cross-sell opportunities
- Develop models for:
- Churn prediction
- Next Best Offer / personalization
- Campaign targeting and uplift
- Create customer segments and propensity models
- Support A/B testing and campaign optimization
- Work with data like usage, billing, CRM, and call logs
- Deploy and monitor ML models in production.
Job Qualifications
- 8+ years of experience
- Strong Python (Pandas, Scikit-learn, or PyTorch/TensorFlow)
- Experience with machine learning and NLP
- SQL and data handling skills
- Experience with customer/marketing data
- Ability to work with unstructured data (text/transcripts).
Desired Job Qualifications
- Telecom or subscription business experience
- Experience with recommendation systems or uplift modeling
- Familiarity with speech/call center analytics.
Job Details
- Job Type: Contract
- Location: Fully Remote
- Pay rate: $85-95/hr.
- ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. 1324b(a) (1), (3) is required.
Benefits Package
Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
About Protingent
Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation --- from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.