Patient Services Specialist - Full time, Day, Remote

Description

Providence is looking for a dedicated professional to join our team. The Care Access Liaisons provide patient-centered, coordinated access to our complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment.

Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.

Providence caregivers are not simply valued -- they're invaluable. Join our team at Providence Strategic And Management Services in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• 2 or more years Customer service experience, preferably in a healthcare environment.
• 2 or more years Experience interacting with and engaging customers virtually over the phone.

Preferred Qualifications

• 1 or more years Technical support experience.

Salary Range by Location

• AK: Anchorage: Min: $23.02, Max: $30.24
• AK: Kodiak, Seward, Valdez: Min: $24.00, Max: $31.52
• California: Humboldt: Min $24.00, Max: $31.52
• California: All Northern California - Except Humboldt: Min: $26.92, Max: $35.37
• California: Southern California: Min $24.00, Max: $31.52
• California: Bakersfield: Min $24.00, Max: $31.52
• Montana: Except Great Falls: Min: $18.53, Max: $24.35
• Montana: Great Falls: Min: $17.56, Max: $23.07
• New Mexico: Min:$18.53, Max: $24.35
• Oregon: Non-Portland Service Area: Min: $21.46, Max: $28.19
• Oregon: Portland Service Area: Min: $23.02, Max: $30.24
• Texas: Min: $17.56, Max: $23.07
• Washington: Western: $24.00, Max: $31.52
• Washington: Southwest - Olympia, Centralia: Min $23.02, Max: $30.24
• Washington: Clark County: Min $23.02, Max: $30.24
• Washington: Eastern: Min: $20.49, Max: $26.91
• Washington: Southeastern: Min: $21.46, Max: $28.19

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Additional Information

• Requisition ID: 440466
• Workplace Type: Remote
• Equal Opportunity Employer: Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.