PT

PT Indofood CBP Sukses Makmur Tbk - Packaging Division

Customer Service Representative

Remote
vor 5 Tagen
Nordrhein-Westfalen, Deutschland
Stellenbeschreibung

Customer Service Representative -- Remote / Flexible

We are currently hiring Customer Service Representatives to join our growing support team and deliver high-quality service to our customers worldwide.

This role is ideal for individuals who enjoy helping others, solving problems, and communicating effectively in a fast-paced, remote environment.

Key Responsibilities:

  • Handle customer inquiries via email, chat, or phone
  • Provide accurate information and resolve issues in a timely manner
  • Maintain a positive and professional customer experience
  • Record and track customer interactions in internal systems
  • Escalate complex issues to relevant teams when necessary
  • Contribute to improving customer support processes

Requirements:

  • Previous experience in customer service or support roles is a plus
  • Strong communication and interpersonal skills
  • Ability to stay calm and solution-focused under pressure
  • Good written and spoken English (additional languages are a plus)
  • Basic computer skills and familiarity with support tools
  • Able to work independently in a remote setup

What We Offer:

  • Fully remote work with flexible scheduling options
  • Supportive and collaborative team environment
  • Training provided for onboarding and systems
  • Opportunities for career growth in customer success or operations
  • Competitive compensation

If you're passionate about delivering great customer experiences and want a flexible remote role, we'd love to hear from you.

👉 Apply now to join us as a Customer Service Representative.