Job Summary

Maintain and troubleshoot existing platform integrations within client Marketing Cloud.
Support the development and deployment of new integrations as needed.
Diagnose and resolve integration failures, data flow issues, and API-related errors.
Document integration configurations and changes for team knowledge continuity.

Execute security updates and patches across the SFMC platform in alignment with internal security policies.
Ensure platform configurations adhere to client security standards and best practices.

Role Details

Maintain and troubleshoot existing platform integrations within client Marketing Cloud (SFMC).
Support the development and deployment of new integrations as needed.
Diagnose and resolve integration failures, data flow issues, and API-related errors.
Document integration configurations and changes for team knowledge continuity.

Execute security updates and patches across the SFMC platform in alignment with internal security policies.
Ensure platform configurations adhere to client security standards and best practices.
Support audit preparation and remediation activities as needed.

Assist with OKTA identity and access management related to the SFMC platform.
Troubleshoot SSO, provisioning, and authentication issues for Marketing Cloud users.
Coordinate with the internal Identity & Access Management team on escalations.

Identify and implement opportunities to improve platform performance, reliability, and maintainability.
Review and optimize data extensions, automations, and sending configurations.
Provide recommendations for long-term platform health.

Actively monitor and respond to inbound requests for SFMC support submitted via the Slack support channel.
Triage, prioritize, and resolve SFMC-related tickets in a timely manner.
Maintain clear communication with requestors throughout the ticket lifecycle.
Escalate complex issues appropriately and document resolution steps.

5 years of hands-on experience with client Marketing Cloud.
Strong proficiency in SFMC core features: Email Studio, Journey Builder, Automation Studio, Contact Builder, and Data Extensions.
Experience with platform integrations (REST/SOAP APIs, Marketing Cloud Connect, etc.).
Familiarity with OKTA or similar SSO/identity management platforms.
Solid understanding of email deliverability, data hygiene, and compliance best practices (CAN-SPAM, GDPR).
Ability to work independently, manage a ticket queue, and prioritize competing demands.
Strong written and verbal communication skills.

client Marketing Cloud certification (Consultant or Developer).
Experience supporting enterprise-scale SFMC implementations.
Familiarity with client's internal tooling and processes.
Prior contractor or consulting experience in a fast-paced marketing technology environment.

Equal Opportunity Employer: Randstad Digital is an equal opportunity employer. We welcome people of all abilities and provide reasonable accommodations upon request.
Benefits: Comprehensive benefits package available, including medical, dental, vision, and 401K (based on eligibility).
Compliance: This posting adheres to all applicable state and local fair chance hiring ordinances.