Associate Analyst, End User Support

Job Summary

This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St. Petersburg, FL, Southfield, MI or Memphis, TN, office.

Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future.

What You'll Do

As an Associate Analyst, you'll be the go-to expert for second-level technical support, delivering solutions that keep our teams running smoothly. Whether it's troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you'll be a key player in creating a seamless tech experience.

Your Day-to-Day:

• Install, configure, and troubleshoot hardware, software, and connectivity issues both remotely and in person.
• Respond to escalated support tickets and service requests with speed and precision.
• Translate tech-speak into plain English for non-technical users.
• Keep detailed records of support activity in our ticketing system.
• Share insights and trends to improve our knowledge base and support strategy.
• Test new tools and software releases and contribute to cross-functional projects.
• Support mobile devices, business apps, and security tools.
• Perform advanced hardware diagnostics and manage warranty processes.
• Communicate system issues clearly to users and leadership.
• Participate in on-call rotations and occasional off-hours support.

What You Bring

Tech Know-How:

• Strong experience with Windows OS, mobile platforms, networking, and enterprise software.
• Familiarity with business and financial services applications is a plus.
• Solid understanding of security tools and best practices.

Professional Attributes for Success

• Clear communicator who can simplify complex tech for any audience.
• Analytical thinker who can spot patterns and solve problems fast.
• Time management pro who thrives under pressure.
• Customer-first mindset with a passion for delivering top-tier service.
• Self-starter who takes initiative and owns outcomes.

Your Background

• 2--3 years in a technical helpdesk or IT support role.
• Bonus points for certifications (CompTIA, Microsoft, etc.).

Why Join Us?

You won't just be fixing tech - you'll be empowering people. You'll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT. If you're ready to level up your support game, we want to hear from you.