Job description
Work Environment
This position follows our hybrid-friendly schedule, offering a balance of flexibility and collaboration. You will be expected to be in the office 3 days per week, averaging 12 days per month, at our St. Petersburg, FL or Memphis, TN locations.
Role Overview
This leadership role will oversee the team of Tech Consultants in the Transitions Management department.
Responsibilities
- Oversee an operational area with guidance from senior colleagues, involving responsibility for development or delivery.
- Contribute to annual and longer-term business plans, forecast performance against KPIs, develop business cases, and estimate resource requirements.
- Communicate strategy and business plans to the team, motivating staff to achieve local business goals and align with the organization's mission.
- Manage and report on the performance of a diverse team, setting objectives and holding individuals accountable.
- Manage day-to-day service operations and develop work schedules that coordinate across multiple teams.
- Identify shortcomings in business practices, suggest improvements, and implement changes within the change management program.
- Develop procedures, interpret policies, and monitor implementation to achieve specified outputs.
- Recommend changes to policies, processes, and standards to improve operational support.
- Develop and deliver plans for internal communications and risk management/control processes.
- Develop and deliver budget plans with guidance from senior colleagues.
- Identify team development needs, provide coaching, and implement training to build professional capabilities.
- Monitor performance and behaviors to ensure compliance with organizational policies and regulatory codes.
Skills
- Use comprehensive knowledge to work independently while providing guidance and training to others on planning, organizing, and prioritizing activities.
- Develop, monitor, and interpret policies and procedures to ensure alignment with organizational strategies.
- Interpret and apply comprehensive knowledge of laws, regulations, and policies.
- Utilize effective verbal communication skills to express ideas and formulate plans.
- Analyze data trends for reports to guide decision-making.
- Identify, assess, prioritize, and manage risks.
- Serve as the organizational authority on meeting high customer service standards.
- Adapt thinking and work habits to thrive in various scenarios.
- Negotiate independently to obtain consensus between parties with different interests.
- Manage projects and programs within desired cost, time, and quality parameters.
- Engage in strategic planning and optimize workflows to achieve higher efficiencies.