Job description
About the Role
This position is well-suited for someone with a customer-facing background who enjoys helping people and engaging in structured conversations. You will work with individuals who have already requested more information, guiding them through their options and supporting them as they decide their next steps.
Prior experience in this specific field is not required. Success in this role depends on clear communication, strong organization, and consistent follow-through.
What You'll Be Doing
- Speak with individuals who have submitted interest forms
- Ask questions to understand their situation and priorities
- Explain available options in simple, clear language
- Help individuals decide how they would like to proceed
- Assist with completing required steps and documentation
- Maintain accurate conversation records and schedule follow-ups
- Ensure consistent outreach and communication
What a Typical Day Looks Like
- Reviewing new incoming requests
- Conducting scheduled phone conversations
- Following up with individuals still evaluating their options
- Managing multiple conversations simultaneously
- Keeping notes organized and updated
Who This Role Is a Great Fit For
- Customer service representatives
- Retail or hospitality professionals
- Call center or support team members
- Anyone experienced in direct customer interaction
What We're Looking For
- Strong verbal communication skills
- Comfort speaking on the phone throughout the day
- Organizational skills and reliability
- Willingness to follow a structured process
- Openness to coaching and continuous learning
- Self-motivation in a remote work environment
What's Provided
- Inbound inquiries (no cold outreach required)
- Step-by-step onboarding and training
- Ongoing coaching and team support
- Clear workflow and expectations
- Performance-based growth opportunities
Compensation
This role offers performance-based earnings, with income tied to consistency and results.
Pay: $55,000.00 - $75,000.00 per year
Work Location: Remote