Senior Lifecycle Specialist, Workers Compensation - USA

About Remote

Remote is solving modern organizations' biggest challenge -- navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team as a Senior Lifecycle Specialist, Workers Compensation Insurance (PEO).

As a trusted partner to our clients' HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it's about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 90 countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You're not just part of a team; you're at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere --- compliantly.

Remote is seeking a highly motivated and experienced Senior Lifecycle Specialist, Workers Compensation Insurance (PEO) to join our team. This role will focus on developing and maintaining relationships with insurance carriers and state agencies, ensuring compliance with regulatory requirements, and optimizing the client experience. The ideal candidate will have a proven track record in managing workers compensation programs, working with product teams to streamline processes, and ensuring that premium rates remain competitive while maintaining service quality.

What you bring

Experience:

• Demonstrated experience in workers' compensation insurance operations within a US-based PEO environment.
• Strong organizational skills and the ability to manage multiple priorities.
• Exposure to vendor management and supporting contract negotiations is a plus.

Skills:

• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, both written and verbal.
• Practical experience using AI tools to support workers' compensation workflows --- for example, streamlining claims documentation and reporting, or assisting with compliance and regulatory monitoring.
• Comfort with technology and ability to work effectively in a high intensity, fast-paced, remote work environment.

Other:

• Ability to work independently and make decisions with guidance from leadership.
• Flexibility to adapt to evolving business needs and changes in the regulatory landscape.
• Fluent in English; additional languages are a plus.
• Experience working remotely is preferred but not required.

Key Responsibilities

Carrier Management:

• To support day-to-day operations, build and maintain effective relationships with workers' compensation carriers and state agencies as required.
• Support the renewal process for various insurance programs, ensuring timely and accurate submissions and successful negotiations to drive cost efficiencies and competitiveness in the market.
• Maintain up-to-date records of insurance policies, certificates of insurance, and related documentation.
• Help coordinate carrier performance reviews to ensure service levels and standards are met consistently.

Premium Management:

• Work with carriers to ensure competitive premium rates are offered to clients.
• Monitor premium costs to identify potential increases and support efforts to stabilize or reduce costs where possible.
• Assist in developing approaches to maintain competitive pricing while balancing client needs and profitability.

Client Experience:

• Collaborate with client service and product teams to support smooth delivery of benefits to clients.
• Provide input to help enhance tools and processes that improve the client experience in managing benefits.
• Act as a point of contact for complex workers compensation-related issues, ensuring timely communication and resolution.
• Serve as a liaison between clients and insurers to help clients navigate workers compensation claims and provide support throughout the entire process.

Compliance & Regulatory Oversight:

• Stay informed of state and federal regulations impacting workers compensation administration and ensure compliance across operations.
• Assist with all compliance reporting and wage reporting needs for workers compensation across states.
• Maintain up-to-date documentation for claims management procedures and records of claims outcomes.

Remote values and Lifecycle goals alignment:

• Collaborate effectively with cross-functional teams across Remote, ensuring scalability, accuracy and data integrity.
• Be an internal and external champion of Remote's values and the Lifecycle team's goal to help employees navigate the employment journey with speed, ease, consistency, responsiveness, and care.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information.

Practicals

• You'll report to: Senior Manager, Lifecycle Contract Management and OHS
• Location: United States
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check
6. Offer

The annual salary range for this full-time position is $92,300---$124,650 USD.

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you'll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.