Help Desk Specialist I

About Our Client

The organization operates in the K-12 education technology sector, focusing on creating learning solutions designed to improve classroom environments and support educators. It addresses challenges related to effective teaching, equitable student engagement, and student safety with a system that is widely used by school leaders.

About the Opportunity

The Help Desk Specialist I role is integral to maintaining the organization's Mac-centric technical environment by providing Tier 1 and 2 IT support. This position supports hardware and software troubleshooting, device management, and user support, ensuring technical teams can operate efficiently. It is key to sustaining seamless technology use and delivering a high level of service within the company.

Responsibilities

• Provide Tier 1 and 2 support for macOS and Windows laptops and related applications.
• Manage macOS devices using Jamf Pro and Windows devices with Workspace One, including configuration and updates.
• Troubleshoot issues related to Google Workspace tools such as Gmail, Calendar, and Drive.
• Perform wiping, reimaging, and restoring of Mac laptops; experience with cloud backup tools preferred.
• Use Atlassian products (Jira/Confluence) or similar service desk platforms to manage support tasks.
• Assist with onboarding and offboarding by provisioning users, setting up laptops, and configuring accounts.
• Maintain and update technical documentation in Jira Service Management and Confluence.
• Participate in regular meetings with U.S.-based IT and Security teams during Pacific Time hours.
• Provide professional support to technical staff including developers, QA engineers, and product teams.
• Identify recurring technical issues and suggest process or automation improvements.
• Manage laptop and peripheral shipping logistics, requiring reliable transportation and proximity to shipping facilities.

Requirements

• 1-2 years of IT support experience, preferably in software or SaaS environments.
• Proficient with macOS and Windows support and device management tools including Jamf Pro and Workspace One.
• Familiarity with Google Workspace administration and troubleshooting.
• Experience with cloud backup and restore solutions such as Druva is advantageous.
• Basic knowledge of identity management systems like Okta is a plus.
• Strong communication skills; personable, approachable, and solution-oriented.
• Ability to work independently and collaboratively in a remote setting.
• Availability for meetings during Pacific Time business hours.
• Proficiency in English.

Pay Range and Compensation Package

• The typical base salary range for this position is $28 to $34 per hour, determined by location, skills, and experience.
• The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Benefits & Perks

• Competitive pay.
• Health insurance, accident insurance, and life insurance.
• Retirement savings plan.
• Paid annual leave, holidays, parental leave, and leave for life events.
• Paid year-end holiday break.
• Work from home funds and wellness benefits supporting professional growth and wellbeing.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.,metadescription: