Operations Manager

About Our Client

This organization is a technology consulting firm focused on serving the public sector, including federal, state, and commercial customers. With 25 years of experience, it delivers enterprise IT services across major technology platforms such as HPE, Broadcom/VMware, and Nutanix. The company operates under Department of Defense and Department of Energy clearances and emphasizes a lean, detail-oriented environment to maintain revenue integrity and customer trust.

About the Opportunity

The Operations Manager role is responsible for overseeing end-to-end service delivery operations within a large-scale technology deployment program. This position acts as a central liaison between customers, field consultants, and internal teams to ensure projects are efficiently managed, staffed, tracked, and completed. The role is critical in maintaining operational accuracy, resource coordination, and communication to support multiple concurrent projects.

Responsibilities

• Manage incoming deployment requests and work orders.
• Build, track, and drive projects through to completion using established systems.
• Schedule resources based on skills, availability, scope, and location.
• Ensure accurate project tracking, revenue capture, and operational reporting.
• Coordinate deployment logistics and pre-deployment activities.
• Monitor project progress and resolve issues proactively.
• Confirm completion documentation and support invoicing processes.
• Maintain data integrity across time, cost centers, and project financial records.
• Collaborate daily with customers, partners, finance, staffing, and delivery teams.
• Support operational forecasting related to staffing and scheduling.
• Contribute to process improvements and operational efficiency.

Requirements

• Minimum of 4 years managing operations, service delivery, or projects.
• Experience in IT services, technology deployments, field services, or partner/channel environments preferred.
• Proven ability to manage multiple concurrent projects with strong organization and accuracy.
• Familiarity with work-management or PSA platforms (e.g., Wrike).
• Experience with resource scheduling tools (e.g., Resource Guru).
• Comfortable navigating vendor and partner portals.
• Knowledge of enterprise service delivery systems like SAP Fieldglass or SAP Ariba is a plus.
• Strong written and verbal communication skills with a proactive follow-up approach.
• Self-directed and dependable in a fast-paced environment.

Pay Range and Compensation Package

• Full-time, salaried position.
• Compensation: $80,000 to $90,000 per year, commensurate with experience.
• Fully remote within the United States.

Benefits & Perks

• Comprehensive PPO medical coverage with Health Savings Account (HSA) option.
• Vision insurance.
• Dental insurance with base plan premiums covered.
• Life Insurance, Short and Long-Term Disability, and Critical Illness insurance premiums covered.
• Matching 401(k) plan.
• Discount on pet insurance.
• Employee Assistance Program at no cost.
• Generous paid time off and holidays.
• Education Assistance Program available after 12 months of employment.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.