Senior Onboarding Manager

About Our Client

This organization is a leader in analytics engineering, providing a platform that enables data teams to transform raw data into reliable and actionable insights. Since its inception as an open source project in 2016, it has expanded to serve over 90,000 teams weekly and supports more than 5,400 customers across various industries. The platform addresses challenges in managing and governing data to accelerate AI-powered data engineering and enterprise data workflows.

About the Opportunity

The Senior Onboarding Manager is responsible for ensuring new customers achieve rapid adoption and value from the platform. This role focuses on guiding strategic customers through onboarding, aligning goals and timelines, and facilitating a seamless transition to ongoing account management. The position plays a crucial role in customer retention and growth by delivering a high-quality onboarding experience in collaboration with multiple internal teams.

Responsibilities

• Manage onboarding for the largest and most strategic customers to accelerate adoption and time-to-value
• Guide customers through account setup and onboarding processes
• Build and maintain relationships with customer stakeholders, including executives
• Collaborate cross-functionally to ensure cohesive onboarding experiences
• Assist prospective customers in selecting appropriate onboarding and service options
• Customize onboarding programs to address regional and segment-specific needs
• Balance efficiency and personalized support throughout the onboarding process

Requirements

• Strong organizational and project management skills
• Outcome-focused with commitment to customer experience improvement
• Ability to engage with technical content and translate it clearly
• Skilled in building trust across customer and internal teams
• Proactive problem-solving and risk management abilities
• Experience in remote, distributed work environments
• Proven cross-functional collaboration skills
• Attention to detail and ability to follow through
• Confidence in leading customer conversations, including with executives
• Capability to manage multiple priorities effectively
• Experience scaling processes without compromising quality
• Demonstrated success in leading customer onboarding or activation programs, preferably for enterprise accounts
• Understanding of the customer lifecycle from pre-sales to steady-state
• Ability to articulate the value of services in accelerating customer outcomes

Pay Range and Compensation Package

• The typical starting salary range for this role in the US is: $125,000 - $152,000
• The typical starting salary range for this role in select US locations is: $139,000 - $169,000
• The typical starting salary range for this role in Canada is: $133,000 - $161,000 CAD

Benefits & Perks

• Unlimited vacation time with a culture encouraging time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Flexible stipends for health and wellness, home office setup, cell phone and internet, learning and development, and office space

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.