Claims Team Lead APD

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims (Amazon - DayOne) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Who you are

• Highly motivated and growth-oriented, impactful and influential
• Claims professional - knowledgeable with a track record of success in commercial auto claims adjudication.
• Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.
• Tech-oriented - Excited by the prospect of building a tech-driven claims organization while delivering excellent service and have proven results leveraging technology and analytics.
• Passionate - Claims professional who cares about their team, the customer, and their experience.
• Empathetic leader - Exercises empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. This does not mean working at all hours.
• Creative - Challenges existing assumptions and finds ways of leveraging technology and the talents of your team to address problems.
• Curious - Wants to know the whole story to make the right decisions early and be decisive when it counts.
• Problem solver - Ability to take a 'deep dive' into the details of the business while staying focused on the big picture.
• Anti-status quo - Does not just wish things were done differently; acts on it.
• Communicative - Comfortable with and understands the importance of phone communications throughout the claims process.
• And a sense of humor! Claims are hard enough as it is!

What we need

We need you to do all the things typical to the role:

• Flexibility - ability to switch from claims handling to coaching and feedback.
• Agility - must have an agile mindset and the ability to pivot from focus to focus in a moment's notice.
• Serve as backup/leader when the Manager is out of office.
• Responsible for initial onboarding tasks / access and new hire cultural immersion.
• SME for first-line questions, escalations, roundtable discussions.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery.
• Align team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team.
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation.
• Increased reserve and payment authority with the ability to assist with moderate reviews.
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees.
• Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset.

Requirements

• 5 years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience.
• 3 years of leadership experience with a preference for experience managing in a remote environment.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy -- we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!