Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions---we identify and validate them from customer-focused organizations directly.
Employer Industry: Banking and Financial Services
Why Consider This Job Opportunity
- Hourly salary up to $20.50, based on relevant experience and skills
- Opportunity for career development and education assistance
- Hybrid work schedule, allowing for flexibility between remote and in-person work
- Supportive and collaborative work environment focused on personal and professional growth
- Employer-sponsored health, dental, and vision insurance, along with 401(k) and life insurance benefits
What To Expect (Job Responsibilities)
- Collect on low-risk accounts to minimize the bank's delinquency rate
- Assist customers in understanding their financial obligations and provide guidance to limit losses
- Negotiate repayment options and offer applicable solutions to customers
- Handle incoming and outgoing calls regarding current and past due accounts
- Maintain proper documentation and account maintenance while ensuring quality assurance and productivity
What Is Required (Qualifications)
- High School Diploma or equivalent combination of education and experience
- Minimum of 1 year of customer service experience
- General understanding of collection management software
- Excellent customer service and communication skills
- Ability to maintain confidentiality and manage multiple priorities
How To Stand Out (Preferred Qualifications)
- Previous collections experience
- Familiarity with inbound/outbound dialing environments
- Basic proficiency with Microsoft Word, Excel, and Outlook
- Ability to remain adaptable and resilient in various situations
#BankingJobs #CustomerService #CareerDevelopment #HybridWork #FinancialServices
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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