Customer Service Representative (SNAP Benefits)

Why Consider This Job Opportunity

• Salary up to $20.00 per hour
• Comprehensive healthcare benefits and 401(k) plan
• Paid time off and flexible spending accounts
• Opportunities for professional development reimbursement
• Remote work flexibility, allowing you to work from home
• Supportive and collaborative work environment focused on helping individuals and families

What To Expect (Job Responsibilities)

• Answer inbound and outbound calls from Virginia residents regarding SNAP benefits
• Provide accurate information about program eligibility, application processes, and benefit timelines
• Assist callers with questions about application status, benefit usage, and account updates
• De-escalate concerns and provide clear guidance to resolve issues professionally
• Document all customer interactions accurately in call center systems

What Is Required (Qualifications)

• High School Diploma or GED
• Strong verbal and active listening skills
• Proven customer service skills
• Strong computer skills and ability to multi-task
• Ability to pass a background check and maintain a reliable internet connection

How To Stand Out (Preferred Qualifications)

• Previous experience supporting public benefits programs or working in a benefits-related call center
• Previous experience as a Customer Service Representative

#GovernmentAssistance #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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