Customer Service Specialist

Resonance CX Partners

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions---we identify and validate them from customer-focused organizations directly.

Employer Industry: Judicial Services

Why Consider This Job Opportunity

• Salary up to $91,464 annually
• Flexible hybrid work environment, requiring in-office presence at least two days per week
• Comprehensive benefits package including health, dental, and vision plans, retirement options, and paid time off
• Opportunity to develop expertise in judicial system applications and contribute to improvements in Washington's court system
• Commitment to employee growth, work-life balance, and fostering a diverse and inclusive workplace

What To Expect (Job Responsibilities)

• Respond promptly to help tickets, phone calls, and information requests, providing effective, customer-focused solutions
• Create and maintain user-friendly documentation to support customer self-service through the AOC online knowledge base
• Assist customers in navigating and troubleshooting case management systems
• Research and analyze judicial information systems to support accurate customer assistance
• Collaborate with internal staff to escalate inquiries and ensure timely resolution

What Is Required (Qualifications)

• Six (6) years of experience in client support and customer service within a data information and case management systems environment, including at least two (2) years with AOC-supported applications OR six (6) years in a court environment using AOC-supported applications
• Ability to establish and maintain professional working relationships with co-workers and clients
• Strong communication skills, both oral and written, with the ability to convey technical information to diverse audiences
• Proficiency in Microsoft 365 products, including Teams, Outlook, and Word
• Strong planning, prioritization, and time-management skills

How To Stand Out (Preferred Qualifications)

• Experience with judicial information systems and related applications
• Knowledge of emerging technologies to enhance customer service
• Proven ability to analyze and resolve complex problems effectively
• Experience collaborating with agency, court, and state partners
• Ability to adapt to change and implement new ideas

#JudicialServices #CustomerSupport #CareerOpportunity #HybridWork #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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