Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions---we identify and validate them from customer-focused organizations directly.
Employer Industry: Home Services Technology
Why Consider This Job Opportunity
- Salary up to $50,000
- 100% employer-covered healthcare plan for you and your family (Medical, Dental, and Vision)
- Unlimited flexible Paid Time Off (PTO) and 11 national holidays
- Opportunity for career advancement within a dynamic, fully remote team
- Work in a customer-first environment where your contributions have a meaningful impact
- Stock option plan and retirement plan with 4% company match
What To Expect (Job Responsibilities)
- Respond to customer inquiries via phone, email, text, and chat with professionalism and empathy
- Troubleshoot common technical issues and guide customers through resolution steps
- Manage and prioritize work from both the call queue and JIRA support ticket queue
- Accurately log, update, and resolve tickets with clear documentation and communication
- Collaborate with cross-functional teams to ensure seamless customer support and issue resolution
What Is Required (Qualifications)
- 1+ years of experience in a customer support or help-desk role, preferably in a Tier 1 capacity
- Experience using support platforms such as JIRA and Intercom
- Ability to multitask and manage multiple tickets in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication skills
How To Stand Out (Preferred Qualifications)
- Basic technical troubleshooting experience, including resolving issues such as password resets and connectivity problems
- Experience working within a call and chat queue
- Availability for flexible schedules, including shifts that may not follow a Monday-Friday pattern
#HomeServices #CustomerSupport #RemoteWork #CareerGrowth #TechJobs
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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