AI Solutions Account Executive

About Retention Express LLC

Retention Express LLC is an AI-powered contact center built to support growth-focused brands by combining advanced Voice and Chat AI with highly trained live retention specialists. Founded in 2021, the company specializes in serving membership-based industries, including multi-location car wash operators, as well as SMB broad verticals and private equity-backed brands across the U.S. We combine AI Voice Agents, AI Chat, and Live Customer Support to deliver a modern, scalable support model. Our clients span the express car wash industry and beyond, from small local businesses to enterprise leaders, and we are at the forefront of transforming how businesses handle high-volume customer interactions.

Our approach is simple: Automate the Easy. Escalate the Hard. Deliver Results.

About the Role

At Retention Express, we're building the future of AI-powered customer support—combining AI Voice, AI Chat, and Live Agents to help businesses reduce churn, improve customer experience, and drive revenue.

We're hiring a Founding AI Solutions Account Executive to be primarily responsible for driving new revenue through closed deals, with continued involvement to ensure customer adoption and expansion.

This is a full-time, remote position for an AI Solutions Account Executive, but it would not be considered a traditional sales role. The successful candidate will be responsible for managing client relationships, providing tailored AI solutions to address customer service needs, providing additional support for the brands, and driving business growth. You'll build a pipeline, close deals, and help shape how AI is used in real-world operations.

Responsibilities:

• Identifying and engaging potential clients
• Delivering presentations and building custom AI demos
• Negotiating contracts
• Building CRM systems
• Ensuring the successful implementation of AI and live support solutions
• Handling customer tickets
• Overseeing ongoing account management
• Close collaboration with internal teams to align client expectations and target outcomes

Reports directly to the CEO and works closely with leadership.

Qualifications

• 2--5 years demonstrated success in a full-cycle AE role in SaaS, Telecom, CCaaS, or BPO sales
• Authorized to work in the United States
• Proven ability to close deals and manage a pipeline with proven success in the SMB and Mid Markets
• Sales and Client Relationship Management expertise, including the ability to secure and maintain long-term partnerships
• Understanding of AI-driven technologies and solutions, with the ability to articulate their value to clients in sales calls and when we perform QBR meetings with clients of all sizes.
• Excellent Communication and Presentation skills to effectively engage with both technical and non-technical audiences
• Analytical skills and Business Acumen for identifying client needs and proposing scalable solutions
• Adaptability to a remote work environment and strong organizational skills for managing a large, diverse group of accounts and systems.
• Proficiency with CRM tools, such as Salesforce, and experience in reporting key metrics
• Proven sales or account management experience, preferably in an AI, SaaS, or tech-enabled service company
• Bachelor's degree in Business, Marketing, Computer Science, or related field preferred but not required
• Background in customer retention or membership-based industries, or service-based businesses are a plus

Compensation

• Base: $55--$75K
• Uncapped Commission
• OTE: $120K--$140K
• Matching 401K
• Flexible time and PTO

Location

• Remote (U.S.) | Preferred: Atlanta. Open to other Major Metros (Charlotte, Dallas, Nashville, Orlando, Phoenix, Salt Lake City).

Apply Here

http://www.retentionexpress.com/careers