Director, IT & Systems

Director, IT & Systems

The Director of IT & Systems is responsible for leading and optimizing the organization's overall technology environment, ensuring systems are secure, reliable, and aligned with business objectives. This role manages a small internal IT team, partners closely with a Managed Service Provider (MSP) for infrastructure and security, and supports system integrations across key business functions including supply chain, finance, e-commerce, and commercial operations. Reporting to the CFO, this position owns the IT roadmap and ensures technology supports efficiency, cost management, brand growth, and scalability.

Core Responsibilities

Systems Architecture & Integration:

• Collaborate with MSPs and vendors to design and maintain a scalable technology architecture aligned with business goals
• Oversee data integrations and workflows across systems such as orders, inventory, finance, and analytics
• Maintain comprehensive documentation of systems, data flows, and dependencies
• Conduct regular audits to identify inefficiencies, redundancies, and security risks

Technology Strategy & Platform Management:

• Develop and execute an IT roadmap aligned with company priorities and growth targets
• Evaluate, implement, and optimize technology platforms while retiring outdated tools
• Manage vendor relationships, contracts, and performance to ensure cost-effectiveness
• Advise executive leadership on technology decisions and strategy

IT Operations, Infrastructure & Security:

• Oversee infrastructure management through the MSP, including networks, servers, backups, and security
• Ensure proper access controls, data privacy compliance (e.g., PCI-DSS, GDPR, CCPA), and governance standards
• Maintain data integrity and establish best practices for documentation and ownership
• Provide support for critical technical issues and ensure continuity of knowledge

AI Strategy, Automation & Intelligence:

• Define and implement an AI and automation strategy to improve efficiency and scalability
• Evaluate emerging tools and technologies for potential business applications
• Establish governance for ethical and secure use of AI in partnership with cross-functional teams
• Lead initiatives leveraging AI for forecasting, personalization, fraud detection, and operational optimization

Cross-Functional Collaboration:

• Partner with Sales and Marketing on e-commerce platforms and B2B initiatives
• Work with supply chain teams on ERP systems and logistics technologies
• Support marketing technology and collaborate with Finance on reporting and analytics infrastructure

Qualifications

Required Skills & Experience:

• 5--7 years of experience in IT leadership, systems administration, or related roles; MSP collaboration preferred
• Experience with ERP systems (e.g., Acumatica, NetSuite, SAP), CRM platforms (e.g., Salesforce), e-commerce (e.g., Shopify Plus), and marketing automation tools
• Strong knowledge of systems integration, including APIs, middleware, and iPaaS solutions
• Background in data architecture, ETL processes, and business intelligence tools (ex. Power BI)
• Experience with information governance, cybersecurity practices, and access control frameworks
• Bachelor's degree in a related field or equivalent practical experience

Preferred Qualifications:

• Experience in consumer goods or organizations operating both direct-to-consumer and wholesale channels
• Background in beauty, skincare, or similar industries
• Experience streamlining or consolidating complex technology environments in high-growth settings

What's in it for you:

• Medical, Dental, Vision Insurance
• PTO Paid Holidays
• 401(k)
• Bonus Structure
• Hybrid work model
• Salary: $135k - $160k