Patient Account Representative

Patient Account Representative

We are looking for a detail-oriented, empathetic communicator to join our high-volume Patient Financial Services team. If you can navigate the complexities of medical billing and explain an EOB (Explanation of Benefits) to a patient with clarity and patience, we want to hear from you.

As a Patient Account Representative, you are the primary point of contact for patients regarding their financial obligations. You'll handle a high volume of inbound calls, acting as a bridge between healthcare providers, insurance companies, and patients to resolve billing inquiries and secure payments.

Key Responsibilities

• Patient Advocacy: Handle inbound calls professionally, addressing concerns regarding outstanding balances, insurance denials, and payment plans.
• Billing Expertise: Interpret and explain medical bills, insurance coverage, and EOBs to patients.
• Problem Solving: Research account discrepancies and coordinate with the coding/billing departments to correct errors.
• Financial Processing: Process credit card payments and establish recurring payment arrangements.
• Documentation: Maintain precise, real-time records of all patient interactions in our billing system.

Work Environment & Schedule

• Location: 100% Fully Remote (Must reside and work within the United States).
• Hours: Must be available to work a shift within the window of Monday -- Friday: 8:00 AM -- 6:00 PM EST.
• Home Office: Must have a dedicated, quiet workspace free from distractions.
• Connectivity: High-speed, reliable internet is required. Your workspace must have a direct ethernet plug-in (hardwired connection) to ensure call quality and security; Wi-Fi is not permitted for this role.

Requirements

• Knowledge Base: Proven understanding of medical billing cycles, insurance terminology, and how to read an EOB.
• Experience: Previous experience in a high-volume call center (healthcare or revenue cycle management preferred).
• Communication: Exceptional verbal communication skills and the ability to remain calm under pressure.
• Technical Savvy: Proficiency in navigating multiple software screens simultaneously while speaking on the phone.
• Hours: Must be available to work a shift within the window of Monday -- Friday: 8:00 AM -- 6:00 PM EST.
• Home Office: Must have a dedicated, quiet workspace free from distractions.
• Connectivity: High-speed, reliable internet is required. Your workspace must have a direct ethernet plug-in (hardwired connection) to ensure call quality and security; Wi-Fi is not permitted for this role.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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