Requisition Details
- Requisition ID: 427628
- Work Area: Solution and Product Management
- Expected Travel: 0%
- Career Status: Professional
- Employment Type: Regular Full Time
- Career Level: T2-1
- Original Posting Date: 06/23/25
- Location: Palo Alto, CA
- Work Model: Hybrid
Purpose and Objective
Ariba, Inc. seeks a Solution Support Engineer at our Palo Alto, CA location responsible for providing end users and customers with a technology-driven, industry-leading support experience.
Expectations and Tasks
- Knowledge Management: Create knowledge documents, tools, and processes (WIKI, Knowledge Base Articles, Guided Answers) to support customers and prevent future issues.
- Collaboration: Maintain strong working relationships with cross-functional teams within SAP and utilize collaboration channels like swarming and communities.
- Support Strategy: Actively support SAP's support transformation strategy.
- Issue Resolution: Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions. Escalate issues to component owners when necessary and create action plans.
- Technical Support: Resolve known errors using SAP Notes, Knowledge Base Articles, and documentation. Verify customized entries or hardware parameters.
- Technical Development: Develop product specialization and deeper technical skills, including code reading, debugging, and creating small corrections.
- Proactive Support: Test internal systems to prevent future issues on customer systems.
Education and Occupational Experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field plus one (1) year of experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
Qualifications/Skills and Competencies
Prior experience, internship, or academic coursework must include:
- Database Systems
- Programming Languages: Java, JavaScript, Python, C++, or JSON
- VBA programs for MS Office applications
- Code refactoring, debugging, maintenance, and Software Development Life Cycle (SDLC)
- QA Testing
- Testing scalable web-based applications
Inclusion and Equal Opportunity
We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models ensure that everyone feels included and can run at their best. SAP is committed to the values of Equal Employment Opportunity.
Compensation Range Transparency
The targeted combined annual compensation range for this position is $136,074 - $137,700. The actual amount offered will be dependent on education, skills, experience, scope of the role, and location. Any SAP variable incentive includes a targeted dollar amount dependent on company and personal performance.