Caring Starts with You—Sedgwick Hiring Event – Memphis

Sedgwick Hiring Event – Memphis

Join Sedgwick for a meaningful career where caring counts! We are a global leader in risk, benefits, and integrated business solutions, recognized as one of America's Greatest Workplaces and a Great Place to Work®.

Open House Hiring Event -- Launch Your Career With Us!

Sedgwick is seeking dedicated individuals to join our team in Memphis, TN, offering hybrid work environments and opportunities for growth.

We're Hiring for Full-Time Roles:

• Care Team Representatives - $17.85 per hr.
• Leave of Absence Representatives
• Disability Representatives
• Senior Disability Representatives
• And more opportunities available!

How to Attend

This hiring event is by pre-registration only. To request your spot, apply to this posting, and our team will follow up with your assigned time.

Event Details

• Date: Tuesday, May 5th, 2026
• Time: Assigned upon registration
• Location: 8125 Sedgwick Way, Memphis TN 38125

A Day in the Life

Get a sneak peek into the role of a Care Team Representative: SED23026 - Mariah_01-09-24

PRIMARY PURPOSE

To provide excellent, empathetic service to callers regarding claims for multiple lines of business, expediting the claims process, providing detailed claim notes, resolving issues efficiently, and escalating as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Serve as the primary liaison with callers from multiple client accounts in a shared services environment.
• Assist with questions and solve problems related to claims application and servicing processes according to specifications.
• Perform claim intake and full-service customer support within regulatory, company, and client expectations.
• Educate and inform customers about required documentation, timeframes, payment information, and claim status.
• Educate claimants/callers on client requirements and benefit plans, documenting all details accurately.
• Accurately enter verbal and written claim information into the appropriate system.
• Direct customer calls to the appropriate contact or escalate to Service Center Specialist/management.
• Maintain regular attendance during scheduled work hours.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Perform other duties as assigned.

QUALIFICATIONS

Education & Licensing

• High school diploma or GED required.

Experience

• One (1) year of customer service experience or an equivalent combination of education and experience required.
• Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office products and the Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work effectively in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies.
• Ability to meet all attendance expectations.

WORK ENVIRONMENT

Reasonable accommodations may be considered.

• Mental: Clear and conceptual thinking, excellent judgment, troubleshooting, problem-solving, analysis, discretion, ability to handle work-related stress, manage multiple priorities, and meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision, and talking.

NOTE: A confirmed credit security clearance, via a background credit check, is required.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

We encourage you to apply even if your experience doesn't align perfectly with every qualification. Sedgwick is committed to building a diverse, equitable, and inclusive workplace.

Learn more about Sedgwick, the world's leading risk and claims administration partner, at sedgwick.com.