Conversational AI Engineer Chatbot & Voice Solutions Azure - Remote

Conversational AI Engineer (Chatbot & Voice Solutions) Azure

Job Location Type Remote

Location Remote

Job type 6-month contract with potential for contract-to-hire

Shift Schedule 1st shift

Job Description:

About the Role

We are seeking a highly skilled Senior Chatbot / Voice Enablement Developer with strong software engineering expertise and hands-on experience building AI-powered conversational systems.

This role requires a true AI Engineer and Software Developer—someone who writes production-grade code, architects scalable solutions, and has deep experience with LLM pipelines, voice technologies, and enterprise integrations.

You will design and deploy secure, enterprise-grade chatbot and voice solutions while optimizing performance, scalability, and user experience in a cloud-first environment.

What Success Looks Like

In this role, you will:

• Design and develop enterprise chatbot and voice solutions using Azure Bot Service and Power Virtual Agents.
• Integrate conversational platforms with tools such as Genesys, Twilio, and Microsoft Teams.
• Implement and optimize LLM pipelines, ASR/TTS voice models, and Retrieval-Augmented Generation (RAG) architectures.
• Build secure, scalable integrations with enterprise platforms (CRM, ITSM, security systems) using APIs and event-driven architectures.
• Ensure security, compliance, and accessibility, including PII protection, encryption, and adherence to GDPR and global standards.
• Monitor and continuously improve bot performance using analytics, A/B testing, and optimization techniques (latency, containment rate, CSAT).
• Collaborate cross-functionally with product and engineering teams.
• Mentor junior developers and help define conversational AI best practices.

Required Qualifications

You will be successful in this role if you have:

• 5 years of software engineering experience.
• 3 years of hands-on experience in conversational AI (chat & voice).
• Strong expertise in:
  • Azure, Azure AI Foundry, Azure AI Search.
  • LLM/NLU orchestration, Vector Databases.
  • Whisper or similar voice models.
  • WebRTC services.
• Solid backend development skills in Python and/or C#.
• Experience building and consuming REST APIs.
• Knowledge of CI/CD pipelines, cloud architecture, and security best practices.
• Ability to work independently while thriving in an agile, fast-paced environment.
• Excellent written and verbal English communication skills.
• Strong written and verbal communication skills in English.