Company Description
Sentic is a remote-first, full-service growth marketing agency with roots in the Greater Chicago Area, dedicated to helping businesses of all sizes access best-in-class digital marketing. We are a fast-growing digital marketing agency dedicated to planning and executing campaigns that drive real, measurable results for our clients. The culture emphasizes performance, collaboration, and continuous improvement in a fast-paced, client-centric environment. If you can thrive in a highly visible environment, this is the team for you!
Role Description
We are looking for a highly organized and proactive Client Operations Manager to serve as the critical bridge between our clients and expert team assigned to the client.
This role sits right at the intersection of Client Success and Project Management. You will not just be managing the relationship; you will be managing the outcomes. You'll be responsible for translating client goals into actionable project plans, ensuring our internal specialists have what they need to execute, and communicating campaign performance back to the client. You will be judged on client retention and satisfaction.
If you are a "doer" who loves turning strategy into operational reality and keeping teams aligned, this is the role for you. You will have the chance to leave your mark on multiple clients and make your impact felt across the agency.
What You'll Do (Key Responsibilities)
Client Communication & Relationship Management:
- Act as the primary point of contact for an assigned roster of clients, owning the day-to-day relationship.
- Lead regular client check-ins, kickoff calls, and status meetings to track progress, commitments, and blockers.
- Manage client expectations around deliverables, timelines, and campaign performance.
Internal Orchestration & Project Delivery:
- Partner closely with our internal media, creative, and strategy teams to create strategic plans that yield results.
- Develop and actively manage project timelines, workstream trackers, and deliverables to ensure all deadlines are met on time and within scope.
- Act as the internal "unblocker" by streamlining workflows, clarifying requirements, and eliminating execution gaps between departments.
- Work with the Head of Client Operations to measure satisfaction, find upsell opportunities and identify churn risks.
Campaign Operations & Reporting:
- Monitor the health and performance of digital marketing campaigns (Paid Search, Paid Social, Email, Programmatic, etc.) alongside the execution team.
- Build, maintain, and present marketing dashboards and reports that clearly communicate campaign performance and ROI to the client.
- Assist in the setup and operational workflows of marketing campaigns to ensure smooth launches.
What You Bring (Requirements)
- 2-4 years of experience in account management, marketing operations, or digital project management, preferably within a digital/media agency environment.
- A firm understanding of digital marketing and all the components. You don't need to be the one pushing the buttons in Google Ads or Meta, but you need to understand the platforms well enough to translate data into client-facing reports and craft the digital strategy.
- Impeccable organizational skills. You are comfortable managing multiple workstreams simultaneously and keeping a fast-paced team on track.
- Deep familiarity with Google Analytics, Hubspot and Shopify. Any other experience in "source of truth" platforms would be a huge advantage.
- Experience with project management platforms (Clickup, Asana, Databox) and communication tools like Slack.
- You bring an opinion. You take ownership of the process and are not looking for others to solve your problems. You like to roll up your sleeves and figure it out.
Why Join Sentic?
- Competitive salary and 401k
- Comprehensive health, dental, and vision insurance
- 100% remote
- Opportunity for fast advancement in a growing agency