Travel Program Specialist

Significance is a woman-owned consulting firm serving the federal government. We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun! Our focus on culture has contributed to Significance being named a Washington Business Journal Best Place to Work each of the last seven years.

Significance Inc. is seeking a Travel Program Specialist to join our growing team at HHS. This is a hybrid role supporting HHS's Rockville, MD location.

Primary Responsibilities

• Set up or update traveler profiles in the travel system using provided information.
• Create, maintain, and manage standard and complex travel authorizations and vouchers.
• Provide proactive trip planning support, including early coordination with staff, advance teams, and approving officials.
• Manage all aspects of government travel cards (IBA/CBA), including setup, maintenance, reconciliation, and issue resolution.
• Serve as the primary liaison with GSA SmartPay and Citibank, managing program updates and resolving issues.
• Ensure adherence to all GSA SmartPay Program policies, procedures, and federal travel regulations.
• Provide guidance on Federal Travel Regulation (FTR) and HHS Travel Policy during traveler interactions.
• Manage the travel support inbox, including triage, prioritization, and follow-up.
• Generate constructed travel cost comparisons and complete necessary forms for deviated travel.
• Conduct comprehensive reviews of travel options to ensure compliance and alignment with mission needs.
• Provide robust voucher support, including proactive receipt collection and follow-up on justifications.
• Maintain detailed audit-trail documentation for all travel circumstances.
• Monitor travel document status and proactively address any delays.
• Track and report monthly work performed by major support category.

Required Skills & Experience

• Proven experience in a travel coordination or support role, preferably within a government or corporate environment.
• Strong familiarity with travel management systems (ETS or similar).
• Experience managing corporate or government travel card programs (IBA/CBA).
• In-depth knowledge of federal travel regulations (FTR, JTR) and travel policies.
• Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to handle travel-related issues such as declines, disputes, and last-minute changes.
• Proficiency with Citibank/Citimanager systems is highly desirable.
• Exceptional communication and interpersonal skills, with a focus on providing excellent customer service.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).

Qualifications & Education

• 1-3 years of experience in travel program management or a similar role.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• Ability to support federal compliance requirements (ATO, security standards).

Desired Skills & Attributes

• Experience working in a federal or highly regulated environment.
• Familiarity with financial or ERP systems.
• Experience with event-driven architecture and messaging services.
• Experience providing support for high-level executives or VIPs.
• Ability to conduct training and onboarding for new travelers.
• Experience in creating reports and analyzing travel data to identify trends and recommend process improvements.

Compensation & Benefits

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. This position is also eligible for a comprehensive and generous benefits package.

We are an E-Verify Employer.