E-commerce Operations Lead

Note to Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Note: If you're hired for this role, you may be asked to update your LinkedIn profile :)

About the Company

Our client is a fast-scaling eCommerce group operating multiple high-growth consumer brands across Amazon, Shopify, Walmart, TikTok Shop, Etsy, and other digital marketplaces. The company manages a diverse portfolio of products across home decor, lifestyle, and healthcare categories, with a strong focus on operational excellence, marketplace expansion, and scalable systems.

The organization is highly execution-driven and founder-led, operating in a fast-paced environment focused on scaling processes, improving efficiency, and accelerating growth across multiple business units. They are investing heavily in operational infrastructure, team coordination, and workflow optimization to support continued expansion.

About the Role

We are seeking a highly organized, execution-focused, and operationally driven E-commerce Operations Lead to act as the operational backbone across multiple rapidly scaling brands. This is not a traditional operations role focused only on maintenance or coordination—it is a high-impact leadership position centered around execution, accountability, and cross-functional integration.

You will work directly with the Founder to ensure ideas, priorities, and initiatives move from concept to completion without delays, misalignment, or operational friction. The ideal candidate thrives in fast-changing environments, knows how to create structure out of chaos, and takes ownership of execution across teams and departments.

This role is ideal for someone who enjoys building systems, driving accountability, managing multiple moving parts simultaneously, and operating as a true founder force multiplier.

Key Responsibilities

• Act as the primary operational partner to the Founder, translating ideas and priorities into actionable execution plans
• Manage and maintain the master execution tracker across multiple brands and departments
• Coordinate cross-functional workflows across operations, PPC, creative, catalog, fulfillment, and product launch teams
• Run daily and weekly execution syncs to identify priorities, blockers, and next steps
• Ensure all projects have clear owners, deadlines, and definitions of done
• Follow up consistently across teams to ensure timely completion of initiatives
• Build and optimize SOPs for operational workflows, product launches, reporting, catalog management, and fulfillment processes
• Own and manage project management systems such as ClickUp, Monday.com, or Asana
• Identify workflow inefficiencies and implement scalable operational improvements, automations, and systems
• Provide structured daily and weekly executive summaries and operational reports
• Manage and prioritize the company's operational backlog and ongoing initiatives
• Support team accountability while maintaining a collaborative and solution-oriented approach
• Reduce operational burden on leadership by proactively solving problems and driving projects forward

Requirements

• 3 years of experience in operations leadership, business operations, integrator, Chief of Staff, or similar execution-focused roles
• Direct experience working with eCommerce businesses across Amazon, Shopify, Walmart, TikTok Shop, or other multi-channel environments
• Strong understanding of operational workflows and how execution impacts revenue and business performance
• Proven experience building and managing project management systems and operational processes
• Experience coordinating cross-functional teams in fast-paced startup or high-growth environments
• Strong ability to drive accountability, manage priorities, and close operational loops independently
• Excellent verbal and written English communication skills with strong presence in video calls and meetings
• Ability to work autonomously, solve problems proactively, and operate with minimal oversight
• Strong organizational and time management skills with high attention to detail
• Experience using AI tools such as ChatGPT, Claude, or similar productivity tools
• Proficiency with operational and collaboration platforms such as ClickUp, Monday.com, Asana, Slack, and Google Workspace
• Comfortable working in highly dynamic environments with rapidly shifting priorities

Preferred Qualifications

• MBA or equivalent operational leadership experience
• Experience working directly with founders in high-growth startup environments
• Exposure to Amazon Seller Central operations and PPC coordination
• Experience with TikTok Shop, social commerce, or marketplace expansion initiatives
• Experience building automation systems, reporting workflows, or operational dashboards
• Remote team coordination experience across multiple time zones
• Background in scaling operational infrastructure for e-commerce or DTC brands

Compensation & Benefits

• Competitive compensation based on experience and operational expertise
• Performance-based bonus path tied to execution and business growth metrics
• Full-time remote contractor position with long-term growth potential
• Opportunity to work directly alongside founders and leadership teams in a high-growth environment
• Fast-paced, highly collaborative, and execution-driven culture
• Career growth opportunities with increasing operational ownership and leadership exposure
• Compensation increases are tied to impact, execution, and business performance rather than tenure

If this opportunity sounds good to you, send us your resume!