Junior Customer Success Manager - Consumer Trends SaaS

Spate is seeking a client-obsessed, detail-oriented Junior Customer Success Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering an exceptional client experience, and knows how to turn data into value for the brands they work with.

About Spate

Spate is the machine intelligence platform used by top industry beauty brands for marketing and product innovation. We analyze over 20 billion search signals to spot the next big beauty trend and help brands identify what consumers really want. Spate was founded by two ex-Googlers that built the Google trendspotting division and uncovered trends such as turmeric, cold brew, and face masks. With a strong proven track record, Spate has become the trusted source for beauty data across publications such as the New York Times, WWD, Vogue, and CEW.

As a Junior CSM at Spate, you'll own a portfolio of accounts across the beauty and wellness space --- serving as the primary relationship owner from onboarding through renewal and upsells. You'll be responsible for driving retention, deepening product adoption, and the long-term client health across some of the top beauty brands in the industry.

Day-to-day, you'll work closely with our Sales, Insights, and Product teams to ensure clients are getting maximum value from the platform, and advocate internally when they're not. You'll onboard new clients with confidence, leveraging a proven playbook built across 200 accounts. We're looking for a beauty enthusiast who's equally comfortable talking data. We'll train you on how to use Spate's trend intelligence for product development and marketing in beauty, but you'll bring the curiosity and drive to make that knowledge stick.

Responsibilities

• Own a portfolio of accounts across multiple tiers; manage relationships, health, and outcomes end-to-end
• Lead structured onboarding and training for new clients, ensuring fast time-to-value and strong product adoption
• Monitor account health and proactively engage at-risk accounts before churn signals escalate
• Drive renewal conversations, negotiate contracts, and maintain a high net revenue retention rate
• Conduct regular check-ins and strategic touch points with key stakeholders
• Translate platform data into actionable use cases tailored to each client's business goals
• Maintain clean, up-to-date records in CRM (HubSpot/ChurnZero) --- activity logging, health scores, and contact data
• Own upsell and expansion opportunities within your book of business end-to-end, from identifying growth potential to closing the deal

Requirements

• 2 - 4 years of experience in Customer Success, Account Management, client services, or a consultative client-facing SaaS role
• Demonstrated track record of owning renewals and hitting retention or satisfaction targets
• Strategic thinker with a bias towards action in a fast-paced environment
• Self-starter with proven creative problem-solving credentials
• Strong executive presence --- comfortable presenting to senior stakeholders and navigating complex organizations
• Exceptional written and verbal communication skills
• Highly organized and detail-oriented, with the ability to manage a large book of business without things slipping
• Excited about being part of a growing team
• Authorized to work in the U.S

Preferred Qualifications

• Experience in beauty, CPG, retail, or trend/consumer insights industries
• Background in agency, consulting, market research, analytics, or brand management a plus
• Familiarity with HubSpot, ChurnZero, or similar CS platforms
• Experience with data analytics or SaaS platforms that require consultative onboarding

Why Spate?

• Join a well-funded company that is working with the top brands in beauty, wellness & consumer goods
• Work directly with the founders to set the direction of the company
• Grow in a fast-paced environment
• Always be up-to-date on the latest trends!

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home flexibility
• You would be expected to come to the NY office twice a week, with the flexibility to work remotely during the year upon your manager's approval
• Salary for this role: $80K to $90K $20K OTE ($100K - $110K total)