USRN | Work from Home

Join a Team That's Redefining How Healthcare Gets Delivered

Telehealth isn't the future anymore, it's happening right now, and we're looking for a clinical professional who wants to be at the center of it. If you're an experienced RN who thrives in a fast-moving, technology-driven environment and wants to make a real impact on patient care without the constraints of a traditional clinical setting, this role was built for you.

Position Summary

As an RN on the Operations team, you will serve as a critical clinical resource supporting patients, clinicians, and clients across multiple telehealth platforms. In this fully remote role, you will deliver high-quality post-visit patient support by triaging clinical inquiries, coordinating pharmacy needs, monitoring clinical queues, and ensuring accurate, compliant documentation within the EMR.

The ideal candidate is an experienced Registered Nurse with a strong telemedicine background who thrives in a fast-paced, technology-driven environment. This individual demonstrates sound clinical judgment, strong communication skills, meticulous attention to detail, and the ability to navigate multiple systems simultaneously. They are relationship-oriented, adaptable, and passionate about continuous quality improvement—embracing change and contributing meaningfully to the evolution of innovative telehealth care delivery.

This is a 100% remote, 20--24 hours/week position supporting a dynamic and rapidly growing virtual care organization.

Responsibilities

• Deliver post-visit patient support by triaging clinical inquiries, assessing symptoms using evidence-based protocols, and providing pharmacy assistance including medication verification, prescription resends, dosage clarification, and coordination with pharmacies.
• Support clinicians by completing prior authorizations and reporting communicable diseases to appropriate public health authorities in accordance with state and federal regulations.
• Provide patient education on diagnoses, medications, treatment plans, and preventive care to promote understanding, adherence, and positive health outcomes when appropriate.
• Monitor incoming clinical queues (EMR, support tickets, lab results, refill requests) and prioritize based on acuity and turnaround expectations.
• Respond to clinician inquiries submitted through the Support team by addressing clinical and workflow questions, troubleshooting technical issues, and collaborating cross-functionally to resolve care delivery challenges.
• Maintain accurate, timely, and compliant documentation within the EMR in accordance with organizational, state, and federal standards.
• Participate in continuous improvement efforts to enhance patient safety and clinical excellence.

RN Qualities

• Relationship-oriented: foster trust while balancing the best interests of our clinicians, our clients and their patients, and the entire team.
• Quick learner: proactive self-starter that is excited to become an expert on both the platform and the client, navigating rapidly evolving platforms and policies.
• Passionate about continuous quality improvement: comfortable with implementing the minimum viable clinical product, then iterating based on analysis of qualitative and quantitative data.
• Excellent communication skills: clear, respectful, and solution-focused communication.

Qualifications

• Active RN license (must have 50 active state licensure)
• 5+ years of RN experience
• 2+ years telemedicine experience
• Experience developing and implementing processes
• Proficiency with common software applications and experience with multiple different EMR systems
• Strong interpersonal skills and the ability to effectively communicate across the organization
• Must have advanced computer skills including typing speed, email, Internet research, downloading and uploading files, and working in multiple browser windows