Executive Support Manager

Spring Health is actively seeking a Manager, Executive Support to join our team. Reporting directly to the Chief of Staff, you will support the Chief Financial Officer and lead, mentor, and scale our administrative infrastructure to support our executive leadership team. This is a full-time position operating on a hybrid schedule out of our New York City headquarters. Occasional travel may be required for company or team meetings/events.

Responsibilities

• Lead, mentor, and manage a high-performing team of Executive Assistants supporting our C-suite and executive leaders.
• Serve as strategic right hand to the CFO, managing calendar and time as a strategic asset, exercising independent judgment on competing priorities, and acting as a trusted gatekeeper and proxy in cross-functional and external communications.
• Establish operational benchmarks and standardized workflows across the executive support function to ensure seamless daily operations.
• Partner with the Chief of Staff to align administrative capacity with shifting business priorities and strategic goals.
• Drive the adoption of generative AI tools and automated workflows within the administrative team to increase operational velocity and efficiency.
• Oversee the execution of critical cross-functional deliverables, ensuring leadership deadlines are consistently met.
• Design and implement professional development frameworks, ensuring clear goal alignment and growth paths for all team members.
• Manage executive schedule prioritization strategies and resource allocation across the administrative organization.
• Serve as a strategic point of escalation for complex scheduling, logistics, and operational challenges across the executive suite.

What success looks like in this role

• Ensure a high percentage of Executive Assistants maintain active development goals and demonstrate measurable skill progression per half.
• Successfully automate or integrate AI assistance into targeted recurring workflows each quarter to increase collective output.
• Coaches executive support team to become skilled in modern AI productivity tools.
• Maintain exceptional operational reliability by meeting critical leadership and cross-functional deadlines across all supported executives.
• Consistently minimize error rates on core administrative, scheduling, and operational deliverables across the executive support function.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• 10 allocated sick days per year.
• Flexible paid time off in addition to 12 paid holidays throughout the year.
• Spring Renewal: When you hit your four-year Springaversary, you'll be awarded a four week, fully paid, sabbatical leave to renew and recharge.
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• 4-4.5 months of fully paid parental leave.
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment.
• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices.
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: Quarterly focus weeks to dive into key work and improve flow state.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes.